Don't understand your insurance policy? Do you think you have been treated unfairly by your insurance company, agent, broker or agency? The department welcomes any questions or complaints you may have.

The topics below offer consumer tips and frequently asked questions on many different types of insurance. You can also email us or call the Insurance Consumer Hotline at 800-726-7390.

ATTENTION MEDICAID RECIPIENTS: Annual renewals have begun, which means the state is now required to make sure you still qualify for Medicaid. If you are no longer eligible, you have other options for health coverage in Missouri:

  • Find local help, either through an agent or navigator by clicking this link and inserting your zip code. These agents or navigators are available to you at no cost.
  • Call for help at 1-800-318-2596 or visit at
  • If you have questions about health insurance, want to check on an agent’s licensure status, or need to utilize DCI’s shopping tool, you can use the online services and resources below. You can also call the Insurance Consumer Hotline at 800-726-7390.