MARKET REGULATION ACTIONS

The Market Conduct section of the Insurance Market Regulation Division is responsible for conducting Market Analysis, Market Conduct investigations and Market Conduct examinations.

Market Analysis is a system of collection and analysis of data that helps regulators conduct surveillance on the insurance marketplace.  Data is generally collected and trended by line of business and generally includes but is not limited to, the analysis of complaints, policy forms, premiums, losses, other regulatory actions and lawsuits.  Market Analysis helps target issues that violate Missouri statutes or regulations.

Once an issue is identified through Market Analysis, department staff are assigned to review these issues using investigations or examinations.

Market conduct investigations and examinations ensure equitable treatment of Missouri policyholders and compliance with Missouri statutes and regulations.  Reasons for conducting a market conduct exam or investigation include, but are not limited to; information obtained from consumers or departmental staff, high complaint indices, misleading sales practices, problems found in financial examinations or information received from other regulatory entities.

Three methods are used to conclude examinations or investigations:

The insurer signs settlement agreements or the Director issues an order after a hearing which can include payment of fines to the state and restitution to consumers.  The department issues monetary penalties based upon statute and can increase the level of violation for knowing violations.

A cure order is issued when the department finds errors that are not serious enough to merit fines. The order requires the company to fix the violations found in the report.

A filing order is issued when the department has found no violations.

Displaying 101 - 125 of 998

Company Name Date Sort ascending PDF
SAFECO INSURANCE COMPANY OF AMERICA PDF
MIDVALE INDEMNITY COMPANY PDF
INTEGON NATIONAL INSURANCE COMPANY PDF
NASSAU LIFE INSURANCE COMPANY PDF
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY PDF
UNITEDHEALTHCARE INSURANCE COMPANY PDF
USAA GENERAL INDEMNITY COMPANY PDF
USAA CASUALTY INSURANCE COMPANY PDF
GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY PDF
UNITED SERVICES AUTOMOBILE ASSOCIATION PDF
INTEGON GENERAL INSURANCE CORPORATION PDF
STARMOUNT LIFE INSURANCE COMPANY PDF
BERKSHIRE HATHAWAY HOMESTATE INSURANCE COMPANY PDF
MEDICA INSURANCE COMPANY PDF
AMERICAN ASSOCIATION OF INSURANCE SERVICES PDF
KANSAS CITY LIFE INSURANCE COMPANY PDF
CIGNA HEALTH AND LIFE INSURANCE COMPANY PDF
ALLMED HEALTHCARE MANAGEMENT INC PDF
GLOBE LIFE AND ACCIDENT INSURANCE COMPANY PDF
MSO INC AKA THE MUTUAL SERVICE OFFICE INC PDF
PIONEER AMERICAN INSURANCE COMPANY PDF
ODEN PDF
AMERICAN FAMILY INSURANCE COMPANY PDF
COX HEALTH SYSTEMS INSURANCE COMPANY PDF
NATIONAL CROP INS SERVICES INC PDF
Contact Us
Missouri Department of Commerce and Insurance
Street Address

Harry S Truman State Office Building
301 W. High St., Room 530, 
Jefferson City, MO 65101

Mailing Address

PO Box 690
Jefferson City, MO 65102-0690

Correspondence with Fees

PO Box 4001
Jefferson City, MO 65102-4001

Main Office Phone Number

(573) 751-4126

Surplus Lines Phone and Email