MARKET REGULATION ACTIONS

The Market Conduct section of the Insurance Market Regulation Division is responsible for conducting Market Analysis, Market Conduct investigations and Market Conduct examinations.

Market Analysis is a system of collection and analysis of data that helps regulators conduct surveillance on the insurance marketplace.  Data is generally collected and trended by line of business and generally includes but is not limited to, the analysis of complaints, policy forms, premiums, losses, other regulatory actions and lawsuits.  Market Analysis helps target issues that violate Missouri statutes or regulations.

Once an issue is identified through Market Analysis, department staff are assigned to review these issues using investigations or examinations.

Market conduct investigations and examinations ensure equitable treatment of Missouri policyholders and compliance with Missouri statutes and regulations.  Reasons for conducting a market conduct exam or investigation include, but are not limited to; information obtained from consumers or departmental staff, high complaint indices, misleading sales practices, problems found in financial examinations or information received from other regulatory entities.

Three methods are used to conclude examinations or investigations:

The insurer signs settlement agreements or the Director issues an order after a hearing which can include payment of fines to the state and restitution to consumers.  The department issues monetary penalties based upon statute and can increase the level of violation for knowing violations.

A cure order is issued when the department finds errors that are not serious enough to merit fines. The order requires the company to fix the violations found in the report.

A filing order is issued when the department has found no violations.

Displaying 626 - 650 of 998

Company Name Date Sort ascending PDF
AMERICAN WESTERN HOME INSURANCE CO PDF
AMERICAN FAMILY HOME INSURANCE COMPANY PDF
AMERICAN SOUTHERN HOME INSURANCE COMPANY PDF
SECURITY NATIONAL INSURANCE COMPANY PDF
AMTRUST INSURANCE COMPANY OF KANSAS INC PDF
MEDICO INSURANCE COMPANY PDF
STILLWATER INSURANCE COMPANY PDF
AIG ASSURANCE COMPANY PDF
COMMERCE AND INDUSTRY INSURANCE CO PDF
GRANITE STATE INSURANCE COMPANY PDF
AMERICAN HOME ASSURANCE COMPANY PDF
AIG PROPERTY CASUALTY COMPANY PDF
ILLINOIS NATIONAL INSURANCE COMPANY PDF
INSURANCE COMPANY OF THE STATE OF PENNSYLVANIA PDF
NATIONAL UNION FIRE INSURANCE COMPANY OF PITTSBURG PA PDF
NEW HAMPSHIRE INSURANCE COMPANY PDF
STATE FARM FIRE AND CASUALTY COMPANY PDF
ADVANTAGE WORKERS COMPENSATION INSURANCE COMPANY PDF
NOVA CASUALTY COMPANY PDF
STANDARD FIRE INSURANCE COMPANY PDF
STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY PDF
FLORISTS MUTUAL INSURANCE COMPANY PDF
STATE AUTOMOBILE MUTUAL INSURANCE COMPANY PDF
MERIDIAN SECURITY INSURANCE COMPANY PDF
MICHIGAN MILLERS MUTUAL INSURANCE COMPANY PDF
Contact Us
Missouri Department of Commerce and Insurance
Street Address

Harry S Truman State Office Building
301 W. High St., Room 530, 
Jefferson City, MO 65101

Mailing Address

PO Box 690
Jefferson City, MO 65102-0690

Correspondence with Fees

PO Box 4001
Jefferson City, MO 65102-4001

Main Office Phone Number

(573) 751-4126

Surplus Lines Phone and Email