MARKET REGULATION ACTIONS

The Market Conduct section of the Insurance Market Regulation Division is responsible for conducting Market Analysis, Market Conduct investigations and Market Conduct examinations.

Market Analysis is a system of collection and analysis of data that helps regulators conduct surveillance on the insurance marketplace.  Data is generally collected and trended by line of business and generally includes but is not limited to, the analysis of complaints, policy forms, premiums, losses, other regulatory actions and lawsuits.  Market Analysis helps target issues that violate Missouri statutes or regulations.

Once an issue is identified through Market Analysis, department staff are assigned to review these issues using investigations or examinations.

Market conduct investigations and examinations ensure equitable treatment of Missouri policyholders and compliance with Missouri statutes and regulations.  Reasons for conducting a market conduct exam or investigation include, but are not limited to; information obtained from consumers or departmental staff, high complaint indices, misleading sales practices, problems found in financial examinations or information received from other regulatory entities.

Three methods are used to conclude examinations or investigations:

The insurer signs settlement agreements or the Director issues an order after a hearing which can include payment of fines to the state and restitution to consumers.  The department issues monetary penalties based upon statute and can increase the level of violation for knowing violations.

A cure order is issued when the department finds errors that are not serious enough to merit fines. The order requires the company to fix the violations found in the report.

A filing order is issued when the department has found no violations.

Displaying 401 - 425 of 998

Company Name Date Sort ascending PDF
TRUMBULL INSURANCE COMPANY PDF
TWIN CITY FIRE INSURANCE COMPANY PDF
PHILADELPHIA INDEMNITY INSURANCE COMPANY PDF
HARTFORD INSURANCE COMPANY OF MIDWEST THE PDF
HARTFORD ACCIDENT & INDEMNITY CO PDF
HARTFORD CASUALTY INSURANCE CO PDF
HARTFORD FIRE INSURANCE COMPANY PDF
HARTFORD UNDERWRITERS INSURANCE COMPANY PDF
PROPERTY & CASUALTY INSURANCE COMPANY OF HARTFORD PDF
SENTINEL INSURANCE COMPANY LTD PDF
TOKIO MARINE AMERICA INSURANCE COMPANY PDF
LANCER INSURANCE COMPANY PDF
ACCEPTANCE CASUALTY INSURANCE CO PDF
TRANSGUARD INSURANCE COMPANY OF AMERICA INC PDF
COVENTRY HEALTH AND LIFE INSURANCE COMPANY PDF
AETNA HEALTH INSURANCE COMPANY PDF
AETNA HEALTH AND LIFE INSURANCE COMPANY PDF
AETNA HEALTH INC PDF
COVENTRY HEALTH CARE OF MISSOURI INC PDF
AETNA LIFE INSURANCE COMPANY PDF
COVENTRY HEALTH CARE OF KANSAS INC PDF
AETNA DENTAL INC PDF
CIGNA HEALTHCARE OF ST LOUIS INC PDF
STAR INSURANCE COMPANY PDF
AMCO INSURANCE COMPANY PDF
Contact Us
Missouri Department of Commerce and Insurance
Street Address

Harry S Truman State Office Building
301 W. High St., Room 530, 
Jefferson City, MO 65101

Mailing Address

PO Box 690
Jefferson City, MO 65102-0690

Correspondence with Fees

PO Box 4001
Jefferson City, MO 65102-4001

Main Office Phone Number

(573) 751-4126

Surplus Lines Phone and Email