What to do if you have a complaint
If you believe your insurance company has not treated you fairly, or your claim has not been handled properly, you may file a complaint with the Missouri Department of Insurance, Financial Institutions & Professional Registration. However, many disputes with an insurance company are the result of a misunderstanding or involve legal questions of fact that may only be resolved by a court of law.
Discuss your problem with your agent or company representative first. If you still cannot resolve your problem and believe the company's action may have violated a Missouri statute or regulation, you may fill out a complaint form or call us on our Consumer Hotline at 800-726-7390.
Note: DIFP has no authority to act as a court of law to resolve questions of fact. Be sure that, when you contact the department's office, you are able to support any allegation of a violation of law.