Company Details

  JOHN HANCOCK LIFE INSURANCE COMPANY (USA) License Status :
Active

NAIC Number :

65838


Phone Number:

617-663-3412


Company Address:

P.O. BOX 111 
BOSTON, MA  02117-0111

Description:

Life and Health


License Number:

A419827


Date Admitted:

1985-04-04


Market Share

Link to Supplemental Data Page

Year Line Market Share Direct Premium Written Direct Premium Earned Direct Losses Paid Direct Losses Incurred Loss Ratio
2018 Total Accident & Health 0.03% $29,731,164 $29,961,055 $22,326,949 $26,538,522 88.58 %
2018 Total Individual Accident & Health 0.07% $21,854,636 $22,084,527 $16,918,304 $19,978,284 90.46 %
2018 Individual Long Term Care 2.41% $21,807,053 $22,038,486 $16,918,304 $19,964,417 90.59 %
2018 Individual Disability Income 0.01% $47,583 $46,041 $0 $13,867 30.12 %
2018 Total Group Accident & Health 0.01% $7,876,528 $7,876,528 $5,408,645 $6,560,238 83.29 %
2018 Group Long Term Care 4.10% $7,876,528 $7,876,528 $5,408,645 $6,560,238 83.29 %
2018 Total Life 0.47% $302,826,822 $0 $622,535,420 $0 N/A
2018 Total Individual Life 0.23% $66,005,979 $0 $302,643,269 $0 N/A
2018 Individual Universal Life 2.27% $65,376,852 $0 $45,102,421 $0 N/A
2018 Individual Ordinary Annuities 0.00% $0 $0 $15,321,250 $0 N/A
2018 Individual Variable Annuities 0.01% $629,127 $0 $242,219,598 $0 N/A
2018 Total Group Life 0.66% $236,820,843 $0 $319,892,151 $0 N/A
2018 Group Graded Death Benefits 0.04% $21,698 $0 $251,386 $0 N/A
2018 Group Ordinary Annuities 0.00% $-2,422 $0 $18,904,405 $0 N/A
2018 Group Other Considerations 0.94% $236,801,567 $0 $300,736,360 $0 N/A
2017 Total Accident & Health 0.05% $30,228,276 $29,847,523 $20,527,234 $23,745,620 79.56 %
2017 Total Individual Accident & Health 0.11% $22,788,585 $22,407,832 $16,137,389 $19,425,962 86.69 %
2017 Individual Long Term Care 4.98% $22,734,197 $22,355,556 $16,137,389 $19,382,141 86.70 %
2017 Individual Disability Income 0.03% $54,388 $52,276 $0 $43,821 83.83 %
2017 Total Group Accident & Health 0.02% $7,439,691 $7,439,691 $4,389,845 $4,319,658 58.06 %
2017 Group Long Term Care 8.12% $7,439,691 $7,439,691 $4,389,845 $4,319,658 58.06 %
2017 Total Life 1.42% $299,560,637 $0 $609,418,957 $0 N/A
2017 Total Individual Life 0.44% $57,525,645 $0 $330,245,155 $0 N/A
2017 Individual Universal Life 4.05% $56,872,142 $0 $77,920,381 $0 N/A
2017 Individual Ordinary Annuities 0.00% $0 $0 $9,294,656 $0 N/A
2017 Individual Variable Annuities 0.02% $653,503 $0 $243,030,118 $0 N/A
2017 Total Group Life 3.06% $242,034,992 $0 $279,173,802 $0 N/A
2017 Group Graded Death Benefits 0.09% $26,370 $0 $4,789,224 $0 N/A
2017 Group Ordinary Annuities 0.00% $0 $0 $22,767,047 $0 N/A
2017 Group Other Considerations 12.29% $242,008,622 $0 $251,617,531 $0 N/A
2016 Total Accident & Health 0.05% $30,505,823 $30,810,628 $19,045,015 $28,249,332 91.69 %
2016 Total Individual Accident & Health 0.11% $23,014,545 $23,319,350 $15,150,863 $19,642,189 84.23 %
2016 Individual Long Term Care 4.92% $22,956,208 $23,263,161 $15,055,717 $19,547,043 84.03 %
2016 Individual Disability Income 0.03% $58,337 $56,189 $95,146 $95,146 N/A
2016 Total Group Accident & Health 0.02% $7,491,278 $7,491,278 $3,894,152 $8,607,143 N/A
2016 Group Long Term Care 8.70% $7,491,278 $7,491,278 $3,894,152 $8,607,143 N/A
2016 Total Life 1.30% $296,243,848 $0 $466,901,661 $0 N/A
2016 Total Individual Life 0.41% $61,288,656 $0 $224,745,469 $0 N/A
2016 Individual Universal Life 4.12% $59,071,133 $0 $59,670,881 $0 N/A
2016 Individual Ordinary Annuities 0.00% $11,000 $0 $9,871,853 $0 N/A
2016 Individual Variable Annuities 0.04% $2,206,523 $0 $155,202,735 $0 N/A
2016 Total Group Life 3.05% $234,955,192 $0 $242,156,192 $0 N/A
2016 Group Universal Life 0.02% $18,305 $0 $579,257 $0 N/A
2016 Group Ordinary Annuities 0.08% $2,157,786 $0 $22,705,081 $0 N/A
2016 Group Other Considerations 10.34% $232,779,101 $0 $218,871,854 $0 N/A

Enforcements

The department has not taken enforcement action against this company in the past three years.

Link to Enforcements Page


Complaint Index

Year Line Market Share Number of Complaints Complaint Index
2018 Health 0.33% 11 81
2018 Life and Annuities 0.70% 13 172
2018 Long-Term Care Insurance 11.91% 11 44
2017 Health 0.35% 15 95
2017 Life and Annuities 0.65% 15 200
2017 Long-Term Care Insurance 11.75% 15 63
2016 Long-Term Care Insurance 11.67% 11 45
2016 Health 0.38% 11 61
2016 Life and Annuities 0.63% 13 176


Company Changes

Effective Date: 12/31/2009

Comments: John Hancock Variable Life Insurance Co. and John Hancock Life Insurance Co. merged with and into John Hancock Life Insurance Co. (USA).

Effective Date: 01/01/2002

Comments: The Manufacturers Life Insurance Co. of North America, Bloomfield Hill, MI, merged with Manufacturers Life Insurance Co. (USA).


Market Conduct

This company does not have any market conduct exams or investigations.


Financial Exams

This company does not have any financial exams.