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Company Details

  JOHN HANCOCK LIFE INSURANCE COMPANY (USA) License Status :
Active

NAIC Number :

65838


Phone Number:

6175726000


Company Address:

200 Berkeley Street 
Boston, MA  02116

Description:

Life and Health


License Number:

A419827


Date Admitted:

1985-04-04


Market Share

Link to Supplemental Data Page

Year Line Market Share Direct Premium Written Direct Premium Earned Direct Losses Paid Direct Losses Incurred Loss Ratio
2021 Total Accident & Health 0.04% $31,506,014 $31,126,681 $23,593,028 $26,519,632 85.20 %
2021 Total Individual Accident & Health 0.10% $23,129,855 $22,750,522 $17,697,357 $19,890,957 87.43 %
2021 Individual Long Term Care 4.50% $23,099,708 $22,721,067 $17,697,357 $19,873,260 87.47 %
2021 Individual Disability Income 0.01% $30,147 $29,455 $0 $17,697 60.08 %
2021 Total Group Accident & Health 0.02% $8,376,159 $8,376,159 $5,895,671 $6,628,675 79.14 %
2021 Group Long Term Care 7.01% $8,376,159 $8,376,159 $5,895,671 $6,628,675 79.14 %
2021 Total Life 0.86% $300,195,437 $0 $803,558,183 $0 N/A
2021 Total Individual Life 0.28% $60,832,649 $0 $315,852,717 $0 N/A
2021 Individual Universal Life 3.35% $60,520,511 $0 $69,128,881 $0 N/A
2021 Individual Ordinary Annuities 0.00% $0 $0 $21,652,881 $0 N/A
2021 Individual Variable Annuities 0.00% $312,138 $0 $225,070,955 $0 N/A
2021 Total Group Life 1.86% $239,362,788 $0 $487,705,466 $0 N/A
2021 Group Graded Death Benefits 0.02% $5,317 $0 $-1,029,638 $0 N/A
2021 Group Ordinary Annuities 0.00% $0 $0 $16,941,684 $0 N/A
2021 Group Other Considerations 4.18% $239,357,471 $0 $471,793,420 $0 N/A
2020 Total Accident & Health 0.04% $29,910,028 $30,480,337 $24,983,646 $21,900,272 71.85 %
2020 Total Individual Accident & Health 0.09% $21,758,651 $22,328,960 $19,289,845 $15,890,352 71.16 %
2020 Individual Long Term Care 4.19% $21,726,033 $22,297,064 $19,289,845 $15,858,830 71.13 %
2020 Individual Disability Income 0.01% $32,618 $31,896 $0 $31,522 98.83 %
2020 Total Group Accident & Health 0.02% $8,151,377 $8,151,377 $5,693,801 $6,009,920 73.73 %
2020 Group Long Term Care 6.81% $8,151,377 $8,151,377 $5,693,801 $6,009,920 73.73 %
2020 Total Life 0.72% $308,221,467 $0 $556,779,862 $0 N/A
2020 Total Individual Life 0.28% $61,769,787 $0 $259,566,313 $0 N/A
2020 Individual Universal Life 3.60% $61,123,073 $0 $84,830,237 $0 N/A
2020 Individual Ordinary Annuities 0.00% $0 $0 $1,359,899 $0 N/A
2020 Individual Variable Annuities 0.01% $646,714 $0 $173,376,177 $0 N/A
2020 Total Group Life 1.16% $246,451,680 $0 $297,213,549 $0 N/A
2020 Group Graded Death Benefits 0.00% $-1,291 $0 $1,529,625 $0 N/A
2020 Group Ordinary Annuities 0.00% $0 $0 $18,566,647 $0 N/A
2020 Group Other Considerations 1.64% $246,452,971 $0 $277,117,277 $0 N/A

Enforcements

The department has not taken enforcement action against this company in the past three years.

Link to Enforcements Page


Complaint Index

Year Line Market Share Number of Complaints Complaint Index
2021 Health 0.31% 23 256
2021 Life and Annuities 0.67% 2 39
2021 Long-Term Care Insurance 12.29% 23 110
2020 Health 0.30% 14 135
2020 Life and Annuities 0.72% 2 34
2020 Long-Term Care Insurance 11.95% 14 64


Company Changes

Effective Date: 12/31/2009

Comments: John Hancock Variable Life Insurance Co. and John Hancock Life Insurance Co. merged with and into John Hancock Life Insurance Co. (USA).

Effective Date: 01/01/2002

Comments: The Manufacturers Life Insurance Co. of North America, Bloomfield Hill, MI, merged with Manufacturers Life Insurance Co. (USA).


Market Conduct

This company does not have any market conduct exams or investigations.


Financial Exams

This company does not have any financial exams.