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Company Details
JOHN HANCOCK LIFE INSURANCE COMPANY (USA) License Status :
Active
NAIC Number :
65838
Phone Number:
N/A
Company Address:
200 Berkeley Street
Boston, MA 02116
Description:
Life and Health
License Number:
A419827
Date Admitted:
1985-04-04
Market Share
Link to Supplemental Data Page
| Year | Line | Market Share | Direct Premium Written | Direct Premium Earned | Direct Losses Paid | Direct Losses Incurred | Loss Ratio |
|---|---|---|---|---|---|---|---|
| 2022 | Total Accident & Health | 0.05% | $31,015,473 | $31,112,011 | $25,827,572 | $41,040,207 | N/A |
| 2022 | Total Individual Accident & Health | 0.11% | $22,839,206 | $22,983,866 | $19,168,034 | $27,902,289 | N/A |
| 2022 | Individual Long Term Care | 4.72% | $22,814,704 | $22,959,013 | $19,155,422 | $27,897,189 | N/A |
| 2022 | Individual Disability Income | 0.01% | $24,502 | $24,853 | $12,612 | $5,100 | 20.52 % |
| 2022 | Total Group Accident & Health | 0.02% | $8,176,267 | $8,128,145 | $6,659,538 | $13,137,918 | N/A |
| 2022 | Group Long Term Care | 6.79% | $8,176,267 | $8,128,145 | $6,659,538 | $13,137,918 | N/A |
| 2022 | Total Life | 0.71% | $282,005,707 | $0 | $554,117,784 | $0 | N/A |
| 2022 | Total Individual Life | 0.26% | $66,647,753 | $0 | $246,439,413 | $0 | N/A |
| 2022 | Individual Universal Life | 3.67% | $66,356,089 | $0 | $104,181,527 | $0 | N/A |
| 2022 | Individual Ordinary Annuities | 0.00% | $0 | $0 | $16,178,859 | $0 | N/A |
| 2022 | Individual Variable Annuities | 0.00% | $291,664 | $0 | $126,079,027 | $0 | N/A |
| 2022 | Total Group Life | 1.50% | $215,357,954 | $0 | $307,678,371 | $0 | N/A |
| 2022 | Group Graded Death Benefits | -0.26% | $-63,427 | $0 | $-2,370,961 | $0 | N/A |
| 2022 | Group Ordinary Annuities | 0.00% | $0 | $0 | $17,321,869 | $0 | N/A |
| 2022 | Group Other Considerations | 3.48% | $215,421,381 | $0 | $292,727,463 | $0 | N/A |
| 2021 | Total Accident & Health | 0.04% | $31,506,014 | $31,126,681 | $23,593,028 | $26,519,632 | 85.20 % |
| 2021 | Total Individual Accident & Health | 0.10% | $23,129,855 | $22,750,522 | $17,697,357 | $19,890,957 | 87.43 % |
| 2021 | Individual Long Term Care | 4.50% | $23,099,708 | $22,721,067 | $17,697,357 | $19,873,260 | 87.47 % |
| 2021 | Individual Disability Income | 0.01% | $30,147 | $29,455 | $0 | $17,697 | 60.08 % |
| 2021 | Total Group Accident & Health | 0.02% | $8,376,159 | $8,376,159 | $5,895,671 | $6,628,675 | 79.14 % |
| 2021 | Group Long Term Care | 7.01% | $8,376,159 | $8,376,159 | $5,895,671 | $6,628,675 | 79.14 % |
| 2021 | Total Life | 0.86% | $300,195,437 | $0 | $803,558,183 | $0 | N/A |
| 2021 | Total Individual Life | 0.27% | $60,832,649 | $0 | $315,852,717 | $0 | N/A |
| 2021 | Individual Universal Life | 3.33% | $60,520,511 | $0 | $69,128,881 | $0 | N/A |
| 2021 | Individual Ordinary Annuities | 0.00% | $0 | $0 | $21,652,881 | $0 | N/A |
| 2021 | Individual Variable Annuities | 0.00% | $312,138 | $0 | $225,070,955 | $0 | N/A |
| 2021 | Total Group Life | 1.86% | $239,362,788 | $0 | $487,705,466 | $0 | N/A |
| 2021 | Group Graded Death Benefits | 0.02% | $5,317 | $0 | $-1,029,638 | $0 | N/A |
| 2021 | Group Ordinary Annuities | 0.00% | $0 | $0 | $16,941,684 | $0 | N/A |
| 2021 | Group Other Considerations | 4.18% | $239,357,471 | $0 | $471,793,420 | $0 | N/A |
| 2020 | Total Accident & Health | 0.04% | $29,910,028 | $30,480,337 | $24,983,646 | $21,900,272 | 71.85 % |
| 2020 | Total Individual Accident & Health | 0.09% | $21,758,651 | $22,328,960 | $19,289,845 | $15,890,352 | 71.16 % |
| 2020 | Individual Long Term Care | 4.19% | $21,726,033 | $22,297,064 | $19,289,845 | $15,858,830 | 71.13 % |
| 2020 | Individual Disability Income | 0.01% | $32,618 | $31,896 | $0 | $31,522 | 98.83 % |
| 2020 | Total Group Accident & Health | 0.02% | $8,151,377 | $8,151,377 | $5,693,801 | $6,009,920 | 73.73 % |
| 2020 | Group Long Term Care | 6.81% | $8,151,377 | $8,151,377 | $5,693,801 | $6,009,920 | 73.73 % |
| 2020 | Total Life | 0.71% | $308,221,467 | $0 | $556,779,862 | $0 | N/A |
| 2020 | Total Individual Life | 0.28% | $61,769,787 | $0 | $259,566,313 | $0 | N/A |
| 2020 | Individual Universal Life | 3.58% | $61,123,073 | $0 | $84,830,237 | $0 | N/A |
| 2020 | Individual Ordinary Annuities | 0.00% | $0 | $0 | $1,359,899 | $0 | N/A |
| 2020 | Individual Variable Annuities | 0.01% | $646,714 | $0 | $173,376,177 | $0 | N/A |
| 2020 | Total Group Life | 1.15% | $246,451,680 | $0 | $297,213,549 | $0 | N/A |
| 2020 | Group Graded Death Benefits | 0.00% | $-1,291 | $0 | $1,529,625 | $0 | N/A |
| 2020 | Group Ordinary Annuities | 0.00% | $0 | $0 | $18,566,647 | $0 | N/A |
| 2020 | Group Other Considerations | 1.64% | $246,452,971 | $0 | $277,117,277 | $0 | N/A |
Enforcements
The department has not taken enforcement action against this company in the past three years.
Complaint Index
| Year | Line | Market Share | Number of Complaints | Complaint Index |
|---|---|---|---|---|
| 2022 | Health | 0.32% | 16 | 198 |
| 2022 | Life and Annuities | 0.62% | 3 | 67 |
| 2022 | Long-Term Care Insurance | 12.65% | 16 | 82 |
| 2021 | Health | 0.31% | 23 | 256 |
| 2021 | Life and Annuities | 0.67% | 2 | 39 |
| 2021 | Long-Term Care Insurance | 12.29% | 23 | 110 |
| 2020 | Long-Term Care Insurance | 11.95% | 14 | 64 |
| 2020 | Health | 0.30% | 14 | 135 |
| 2020 | Life and Annuities | 0.72% | 2 | 34 |
Company Changes
Effective Date: 12/31/2009
Comments: John Hancock Variable Life Insurance Co. and John Hancock Life Insurance Co. merged with and into John Hancock Life Insurance Co. (USA).
Effective Date: 01/01/2002
Comments: The Manufacturers Life Insurance Co. of North America, Bloomfield Hill, MI, merged with Manufacturers Life Insurance Co. (USA).
Market Conduct
This company does not have any market conduct exams or investigations.
Financial Exams
This company does not have any financial exams.