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2019 MS Complaint Index

An index of 100 is considered average



Company Name Market Share 2019 Number of Complaints 2019 Complaint Index
21st CENTURY PREMIER INSURANCE COMPANY 0.00% 0 0
AETNA HEALTH AND LIFE INSURANCE COMPANY 0.02% 0 0
AETNA LIFE INSURANCE COMPANY 0.00% 0 0
AETNA LIFE INSURANCE COMPANY 0.00% 0 0
AETNA LIFE INSURANCE COMPANY 0.00% 0 0
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA 0.00% 0 0
AMERICAN CONTINENTAL INSURANCE COMPANY 1.06% 5 336
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS 0.06% 0 0
AMERICAN FAMILY MUTUAL INSURANCE COMPANY S.I. 0.63% 0 0
AMERICAN GENERAL LIFE INSURANCE CO 0.00% 0 0
AMERICAN NATIONAL INSURANCE COMPANY 0.00% 0 0
AMERICAN NATIONAL LIFE INSURANCE COMPANY OF TEXAS 0.10% 0 0
AMERICAN PROGRESSIVE LIFE AND HEALTH INSURANCE COMPANY OF NEW YORK 0.00% 0 0
AMERICAN REPUBLIC CORP INSURANCE COMPANY 0.57% 0 0
AMERICAN REPUBLIC INSURANCE COMPANY 3.25% 1 22
AMERICAN RETIREMENT LIFE INSURANCE COMPANY 0.27% 1 269
AMERICO FINANCIAL LIFE AND ANNUITY INSURANCE COMPANY 0.28% 1 254
ANTHEM INSURANCE COMPANIES INC 0.10% 0 0
ASSURED LIFE ASSOCIATION 0.03% 0 0
ATLANTA LIFE INSURANCE COMPANY 0.00% 0 0
AUTO OWNERS LIFE INSURANCE COMPANY 0.00% 0 0
BANKERS FIDELITY ASSURANCE COMPANY 0.00% 0 0
BANKERS FIDELITY LIFE INSURANCE COMPANY 0.13% 0 0
BANKERS LIFE AND CASUALTY COMPANY 0.66% 4 431
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY 4.82% 3 45
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY 4.82% 3 45
CELTIC INSURANCE COMPANY 0.01% 0 0
CENTRAL SECURITY LIFE INSURANCE CO 0.00% 0 0
CENTRAL STATES HEALTH & LIFE CO OF OMAHA 0.03% 0 0
CHRISTIAN FIDELITY LIFE INSURANCE CO 0.54% 0 0
CIGNA HEALTH AND LIFE INSURANCE COMPANY 1.89% 6 227
CIGNA NATIONAL HEALTH INSURANCE COMPANY 0.01% 0 0
COLONIAL PENN LIFE INSURANCE COMPANY 1.42% 6 303
COLUMBIAN MUTUAL LIFE INSURANCE CO 0.00% 0 0
COMBINED INSURANCE CO OF AMERICA 0.61% 3 352
COMPANION LIFE INSURANCE COMPANY 1.09% 0 0
CONNECTICUT GENERAL LIFE INS CO 0.00% 1 9999
CONTINENTAL GENERAL INSURANCE COMPANY 0.16% 0 0
CONTINENTAL LIFE INS CO OF BRENTWOOD TN 0.43% 0 0
COUNTRY LIFE INSURANCE COMPANY 0.02% 0 0
CSA FRATERNAL LIFE 0.00% 0 0
EVEREST REINSURANCE COMPANY 1.58% 10 454
FAMILY LIFE INSURANCE COMPANY 0.02% 0 0
FIRST HEALTH LIFE & HEALTH INSURANCE COMPANY 0.17% 0 0
FORETHOUGHT LIFE INSURANCE COMPANY 0.01% 1 5805
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY 0.05% 1 1399
GENWORTH LIFE INSURANCE COMPANY 0.00% 0 0
GERBER LIFE INSURANCE COMPANY 0.08% 0 0
GLOBE LIFE AND ACCIDENT INSURANCE COMPANY 0.13% 0 0
GOLDEN RULE INSURANCE COMPANY 0.18% 0 0
GOVERNMENT PERSONNEL MUTUAL LIFE INSURANCE COMPANY 0.06% 0 0
GPM HEALTH AND LIFE INSURANCE COMPANY 0.07% 0 0
GREAT SOUTHERN LIFE INSURANCE COMPANY 0.00% 0 0
GUARANTEE TRUST LIFE INSURANCE COMPANY 0.01% 0 0
HARTFORD LIFE AND ACCIDENT INSURANCE COMPANY 0.63% 0 0
HEALTH CARE SERVICE CORPORATION 0.21% 0 0
HEALTHY ALLIANCE LIFE INSURANCE COMPANY 10.20% 27 189
HEARTLAND NATIONAL LIFE INSURANCE COMPANY 0.13% 0 0
HUMANA INSURANCE COMPANY 1.56% 9 413
HUMANADENTAL INSURANCE COMPANY 0.12% 0 0
IDEALIFE INSURANCE COMPANY 0.00% 0 0
INDIVIDUAL ASSURANCE COMPANY LIFE HEALTH & ACCIDENT 1.05% 2 136
JACKSON NATIONAL LIFE INSURANCE COMPANY 0.00% 0 0
JEFFERSON NATIONAL LIFE INSURANCE COMPANY 0.00% 0 0
KANSAS CITY LIFE INSURANCE COMPANY 0.00% 0 0
LIBERTY BANKERS LIFE INSURANCE COMPANY 0.00% 0 0
LIBERTY NATIONAL LIFE INSURANCE COMPANY 0.00% 0 0
LIFESECURE INSURANCE COMPANY 0.00% 0 0
LINCOLN HERITAGE LIFE INSURANCE COMPANY 0.00% 0 0
LOYAL AMERICAN LIFE INSURANCE COMPANY 0.29% 1 243
LUMICO LIFE INSURANCE COMPANY 0.04% 0 0
MANHATTAN LIFE INSURANCE COMPANY 1.78% 2 80
MANHATTANLIFE INSURANCE AND ANNUITY COMPANY 0.00% 0 0
MassMutual Ascend Life Insurance Company 0.02% 1 4599
MEDICO CORP LIFE INSURANCE COMPANY 0.02% 0 0
MEDICO INSURANCE COMPANY 0.22% 0 0
MUTUAL OF OMAHA INSURANCE COMPANY 15.02% 6 29
NASSAU LIFE INSURANCE COMPANY OF KANSAS 0.01% 1 9561
NASSAU LIFE INSURANCE COMPANY OF TEXAS 0.15% 4 1949
NATIONAL FOUNDATION LIFE INSURANCE COMPANY 0.00% 0 0
NATIONAL HEALTH INSURANCE COMPANY 0.00% 0 0
NATIONWIDE LIFE INSURANCE COMPANY 0.00% 0 0
NEW ERA LIFE INSURANCE COMPANY OF THE MIDWEST 0.01% 0 0
NEW YORK LIFE INSURANCE COMPANY 0.01% 0 0
NORTH AMERICAN INSURANCE COMPANY 0.18% 0 0
OLD AMERICAN INSURANCE COMPANY 0.00% 0 0
OLD SURETY LIFE INSURANCE COMPANY 1.72% 0 0
OMAHA INSURANCE COMPANY 3.02% 0 0
OXFORD LIFE INSURANCE COMPANY 0.16% 1 448
PAN-AMERICAN LIFE INSURANCE COMPANY 0.00% 0 0
PEKIN LIFE INSURANCE COMPANY 0.14% 0 0
PHILADELPHIA AMERICAN LIFE INSURANCE COMPANY 0.00% 0 0
PHYSICIANS LIFE INSURANCE COMPANY 0.15% 0 0
PHYSICIANS MUTUAL INSURANCE COMPANY 0.37% 1 195
PRINCIPAL LIFE INSURANCE COMPANY 0.16% 1 441
PROVIDENT AMERICAN LIFE AND HEALTH INSURANCE COMPANY 0.01% 0 0
PURITAN LIFE INSURANCE COMPANY OF AMERICA 0.01% 1 6451
RENAISSANCE LIFE & HEALTH INSURANCE COMPANY OF AMERICA 0.01% 0 0
RESERVE NATIONAL INSURANCE COMPANY 0.25% 0 0
ROYAL NEIGHBORS OF AMERICA 0.01% 0 0
S USA LIFE INSURANCE COMPANY INC 0.01% 0 0
SBLI USA LIFE INSURANCE COMPANY INC 0.00% 0 0
SHELTER LIFE INSURANCE COMPANY 0.02% 0 0
SHENANDOAH LIFE INSURANCE COMPANY 0.00% 0 0
SILAC INSURANCE COMPANY 0.20% 1 367
STANDARD LIFE AND ACCIDENT INSURANCE COMPANY 0.12% 0 0
STANDARD LIFE AND CASUALTY COMPANY 0.00% 0 0
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 1.19% 0 0
STATE MUTUAL INSURANCE COMPANY 0.02% 0 0
STERLING INVESTORS LIFE INSURANCE COMPANY 0.01% 1 6417
STERLING LIFE INSURANCE COMPANY 0.32% 0 0
TALCOTT RESOLUTION LIFE INSURANCE COMPANY 0.02% 0 0
THRIVENT FINANCIAL FOR LUTHERANS 0.36% 0 0
TRANSAMERICA LIFE INSURANCE COMPANY 1.37% 4 209
TRANSAMERICA PREMIER LIFE INSURANCE COMPANY 6.46% 11 122
TRUSTMARK INSURANCE COMPANY 0.00% 0 0
UNICARE LIFE & HEALTH INSURANCE COMPANY 0.00% 0 0
UNIFIED LIFE INSURANCE COMPANY 0.14% 0 0
UNION FIDELITY LIFE INSURANCE COMPANY 0.00% 0 0
UNION LABOR LIFE INSURANCE COMPANY 0.00% 0 0
UNITED AMERICAN INSURANCE COMPANY 0.29% 2 493
UNITED COMMERCIAL TRAVELERS OF AMERICA 0.06% 0 0
UNITED NATIONAL LIFE INSURANCE COMPANY OF AMERICA 0.04% 0 0
UNITED OF OMAHA LIFE INSURANCE COMPANY 2.67% 0 0
UNITED WORLD LIFE INSURANCE COMPANY 0.27% 0 0
UNITEDHEALTHCARE INSURANCE COMPANY 22.37% 12 38
USAA LIFE INSURANCE COMPANY 0.63% 2 225
WASHINGTON NATIONAL INSURANCE COMPANY 0.15% 0 0
WESTERN CATHOLIC UNION 0.20% 0 0
WESTERN UNITED LIFE ASSURANCE COMPANY 0.00% 0 0
WILCO LIFE INSURANCE COMPANY 0.00% 0 0
Subtotal for Selection: 100.00% 136    
Total for Entire MS Market: 100.00% 136    

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Governor
Michael L. Parson

Mo.gov State of Missouri

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Chlora Lindley-Myers

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