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2021 LTC Complaint Index

An index of 100 is considered average



Company Name Market Share 2021 Number of Complaints 2021 Complaint Index
ABILITY INSURANCE COMPANY 0.80% 1 73
AETNA LIFE INSURANCE COMPANY 0.12% 0 0
AETNA LIFE INSURANCE COMPANY 0.12% 0 0
AETNA LIFE INSURANCE COMPANY 0.12% 0 0
ALLIANZ LIFE INSURANCE COMPANY OF NEW YORK 0.00% 0 0
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA 1.24% 6 284
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS 0.11% 0 0
AMERICAN FAMILY MUTUAL INSURANCE COMPANY S.I. 0.38% 4 625
AMERICAN FIDELITY ASSURANCE COMPANY 0.16% 0 0
AMERICAN GENERAL LIFE INSURANCE CO 0.12% 0 0
AMERICAN HERITAGE LIFE INSURANCE COMPANY 0.08% 0 0
AMERICAN REPUBLIC INSURANCE COMPANY 0.12% 1 499
ASSURITY LIFE INSURANCE COMPANY 0.02% 0 0
AUTO OWNERS LIFE INSURANCE COMPANY 0.20% 0 0
BANKERS LIFE AND CASUALTY COMPANY 6.73% 18 157
BERKSHIRE LIFE INSURANCE COMPANY OF AMERICA 0.14% 0 0
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY 0.21% 0 0
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY 0.21% 0 0
BRIGHTHOUSE LIFE INSURANCE COMPANY 0.57% 0 0
CATHOLIC ORDER OF FORESTERS 0.01% 0 0
CENTRAL STATES HEALTH & LIFE CO OF OMAHA 0.00% 0 0
CHRISTIAN FIDELITY LIFE INSURANCE CO 0.05% 1 1267
CINCINNATI LIFE INSURANCE COMPANY THE 0.01% 0 0
CMFG LIFE INSURANCE COMPANY 0.47% 3 373
COMBINED INSURANCE CO OF AMERICA 0.01% 0 0
CONNECTICUT GENERAL LIFE INS CO 0.01% 0 0
CONTINENTAL CASUALTY COMPANY 2.88% 3 61
CONTINENTAL GENERAL INSURANCE COMPANY 0.65% 0 0
CONTINENTAL LIFE INS CO OF BRENTWOOD TN 0.02% 2 4987
COUNTRY LIFE INSURANCE COMPANY 0.29% 0 0
EVERLAKE LIFE INSURANCE COMPANY 0.02% 1 3031
FARMERS NEW WORLD LIFE INSURANCE COMPANY 0.08% 0 0
FIDELITY LIFE ASSOCIATION A LEGAL RESERVE LIFE INSURANCE COMPANY 0.00% 0 0
FORETHOUGHT LIFE INSURANCE COMPANY 0.30% 0 0
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY 0.03% 0 0
GENWORTH LIFE INSURANCE COMPANY 19.58% 34 102
GUARANTEE TRUST LIFE INSURANCE COMPANY 0.30% 0 0
GUARANTY INCOME LIFE INSURANCE COMPANY 0.02% 0 0
HEALTHY ALLIANCE LIFE INSURANCE COMPANY 0.01% 0 0
JACKSON NATIONAL LIFE INSURANCE COMPANY 0.12% 0 0
JOHN ALDEN LIFE INSURANCE COMPANY 0.13% 2 914
JOHN HANCOCK LIFE & HEALTH INSURANCE COMPANY 0.02% 0 0
JOHN HANCOCK LIFE INSURANCE COMPANY (USA) 12.29% 23 110
KNIGHTS OF COLUMBUS 1.04% 1 56
LIFESECURE INSURANCE COMPANY 0.32% 0 0
LINCOLN BENEFIT LIFE COMPANY 0.57% 5 511
LINCOLN NATIONAL LIFE INSURANCE COMPANY, THE 0.06% 1 1038
LOYAL AMERICAN LIFE INSURANCE COMPANY 0.00% 0 0
MANHATTANLIFE INSURANCE AND ANNUITY COMPANY 0.00% 0 0
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY 0.97% 3 183
MassMutual Ascend Life Insurance Company 0.04% 1 1539
MEDAMERICA INSURANCE COMPANY 0.42% 0 0
MEDICO INSURANCE COMPANY 0.00% 0 0
METROPOLITAN LIFE INSURANCE COMPANY 7.29% 9 73
MIDWEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE 0.01% 0 0
MINNESOTA LIFE INSURANCE COMPANY 0.03% 0 0
MONY LIFE INSURANCE COMPANY 0.00% 0 0
MUTUAL OF OMAHA INSURANCE COMPANY 4.68% 1 13
NASSAU LIFE AND ANNUITY COMPANY 0.06% 0 0
NASSAU LIFE INSURANCE COMPANY OF KANSAS 0.02% 0 0
NATIONAL GUARDIAN LIFE INSURANCE COMPANY 0.07% 0 0
NEW YORK LIFE INSURANCE COMPANY 2.17% 1 27
NORTHWESTERN LONG TERM CARE INSURANCE COMPANY 7.39% 0 0
OCEANVIEW LIFE AND ANNUITY 0.00% 0 0
PHYSICIANS MUTUAL INSURANCE COMPANY 0.37% 0 0
PRINCIPAL LIFE INSURANCE COMPANY 0.07% 0 0
PROVIDENT LIFE AND ACCIDENT INSURANCE COMPANY 0.19% 0 0
PRUDENTIAL INSURANCE COMPANY OF AMERICA THE 2.07% 2 57
RIVERSOURCE LIFE INSURANCE COMPANY 1.50% 3 118
SENTRY INSURANCE COMPANY 0.01% 0 0
SILAC INSURANCE COMPANY 2.25% 7 183
STANDARD LIFE AND ACCIDENT INSURANCE COMPANY 0.01% 0 0
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 3.72% 1 16
STATE LIFE INSURANCE COMPANY 0.23% 3 753
STATE MUTUAL INSURANCE COMPANY 0.68% 0 0
TALCOTT RESOLUTION LIFE INSURANCE COMPANY 0.00% 0 0
TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA 0.11% 0 0
THRIVENT FINANCIAL FOR LUTHERANS 2.93% 2 40
TIAA-CREF LIFE INSURANCE COMPANY 0.04% 0 0
TRANSAMERICA LIFE INSURANCE COMPANY 4.87% 26 314
UNION SECURITY INSURANCE COMPANY 0.64% 0 0
UNITED AMERICAN INSURANCE COMPANY 0.14% 0 0
UNITED NATIONAL LIFE INSURANCE COMPANY OF AMERICA 0.05% 0 0
UNITED OF OMAHA LIFE INSURANCE COMPANY 0.71% 0 0
UNITED SECURITY ASSURANCE COMPANY OF PENNSYLVANIA 0.40% 0 0
UNUM LIFE INSURANCE COMPANY OF AMERICA 4.95% 2 24
WASHINGTON NATIONAL INSURANCE COMPANY 0.17% 1 339
WOODMEN OF THE WORLD LIFE INSURANCE SOCIETY 0.00% 0 0
Subtotal for Selection: 100.00% 168    
Total for Entire LTC Market: 100.00% 168    

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Governor
Michael L. Parson

Mo.gov State of Missouri

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Chlora Lindley-Myers

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