Consumer Complaint | Missouri Department of Insurance, Financial Institutions & Professional Registration

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2021 LTC Complaint Index

An index of 100 is considered average

Company Name	Market Share 2021	Number of Complaints 2021	Complaint Index
ABILITY INSURANCE COMPANY	0.80%	1	73
AETNA LIFE INSURANCE COMPANY	0.12%	0	0
AETNA LIFE INSURANCE COMPANY	0.12%	0	0
AETNA LIFE INSURANCE COMPANY	0.12%	0	0
ALLIANZ LIFE INSURANCE COMPANY OF NEW YORK	0.00%	0	0
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA	1.24%	6	284
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS	0.11%	0	0
AMERICAN FAMILY MUTUAL INSURANCE COMPANY S.I.	0.38%	4	625
AMERICAN FIDELITY ASSURANCE COMPANY	0.16%	0	0
AMERICAN GENERAL LIFE INSURANCE CO	0.12%	0	0
AMERICAN HERITAGE LIFE INSURANCE COMPANY	0.08%	0	0
AMERICAN REPUBLIC INSURANCE COMPANY	0.12%	1	499
ASSURITY LIFE INSURANCE COMPANY	0.02%	0	0
AUTO OWNERS LIFE INSURANCE COMPANY	0.20%	0	0
BANKERS LIFE AND CASUALTY COMPANY	6.73%	18	157
BERKSHIRE LIFE INSURANCE COMPANY OF AMERICA	0.14%	0	0
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY	0.21%	0	0
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY	0.21%	0	0
BRIGHTHOUSE LIFE INSURANCE COMPANY	0.57%	0	0
CATHOLIC ORDER OF FORESTERS	0.01%	0	0
CENTRAL STATES HEALTH & LIFE CO OF OMAHA	0.00%	0	0
CHRISTIAN FIDELITY LIFE INSURANCE CO	0.05%	1	1267
CINCINNATI LIFE INSURANCE COMPANY THE	0.01%	0	0
CMFG LIFE INSURANCE COMPANY	0.47%	3	373
COMBINED INSURANCE CO OF AMERICA	0.01%	0	0
CONNECTICUT GENERAL LIFE INS CO	0.01%	0	0
CONTINENTAL CASUALTY COMPANY	2.88%	3	61
CONTINENTAL GENERAL INSURANCE COMPANY	0.65%	0	0
CONTINENTAL LIFE INS CO OF BRENTWOOD TN	0.02%	2	4987
COUNTRY LIFE INSURANCE COMPANY	0.29%	0	0
EVERLAKE LIFE INSURANCE COMPANY	0.02%	1	3031
FARMERS NEW WORLD LIFE INSURANCE COMPANY	0.08%	0	0
FIDELITY LIFE ASSOCIATION A LEGAL RESERVE LIFE INSURANCE COMPANY	0.00%	0	0
FORETHOUGHT LIFE INSURANCE COMPANY	0.30%	0	0
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY	0.03%	0	0
GENWORTH LIFE INSURANCE COMPANY	19.58%	34	102
GUARANTEE TRUST LIFE INSURANCE COMPANY	0.30%	0	0
GUARANTY INCOME LIFE INSURANCE COMPANY	0.02%	0	0
HEALTHY ALLIANCE LIFE INSURANCE COMPANY	0.01%	0	0
JACKSON NATIONAL LIFE INSURANCE COMPANY	0.12%	0	0
JOHN ALDEN LIFE INSURANCE COMPANY	0.13%	2	914
JOHN HANCOCK LIFE & HEALTH INSURANCE COMPANY	0.02%	0	0
JOHN HANCOCK LIFE INSURANCE COMPANY (USA)	12.29%	23	110
KNIGHTS OF COLUMBUS	1.04%	1	56
LIFESECURE INSURANCE COMPANY	0.32%	0	0
LINCOLN BENEFIT LIFE COMPANY	0.57%	5	511
LINCOLN NATIONAL LIFE INSURANCE COMPANY, THE	0.06%	1	1038
LOYAL AMERICAN LIFE INSURANCE COMPANY	0.00%	0	0
MANHATTANLIFE INSURANCE AND ANNUITY COMPANY	0.00%	0	0
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY	0.97%	3	183
MassMutual Ascend Life Insurance Company	0.04%	1	1539
MEDAMERICA INSURANCE COMPANY	0.42%	0	0
MEDICO INSURANCE COMPANY	0.00%	0	0
METROPOLITAN LIFE INSURANCE COMPANY	7.29%	9	73
MIDWEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE	0.01%	0	0
MINNESOTA LIFE INSURANCE COMPANY	0.03%	0	0
MONY LIFE INSURANCE COMPANY	0.00%	0	0
MUTUAL OF OMAHA INSURANCE COMPANY	4.68%	1	13
NASSAU LIFE AND ANNUITY COMPANY	0.06%	0	0
NASSAU LIFE INSURANCE COMPANY OF KANSAS	0.02%	0	0
NATIONAL GUARDIAN LIFE INSURANCE COMPANY	0.07%	0	0
NEW YORK LIFE INSURANCE COMPANY	2.17%	1	27
NORTHWESTERN LONG TERM CARE INSURANCE COMPANY	7.39%	0	0
OCEANVIEW LIFE AND ANNUITY	0.00%	0	0
PHYSICIANS MUTUAL INSURANCE COMPANY	0.37%	0	0
PRINCIPAL LIFE INSURANCE COMPANY	0.07%	0	0
PROVIDENT LIFE AND ACCIDENT INSURANCE COMPANY	0.19%	0	0
PRUDENTIAL INSURANCE COMPANY OF AMERICA THE	2.07%	2	57
RIVERSOURCE LIFE INSURANCE COMPANY	1.50%	3	118
SENTRY INSURANCE COMPANY	0.01%	0	0
SILAC INSURANCE COMPANY	2.25%	7	183
STANDARD LIFE AND ACCIDENT INSURANCE COMPANY	0.01%	0	0
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY	3.72%	1	16
STATE LIFE INSURANCE COMPANY	0.23%	3	753
STATE MUTUAL INSURANCE COMPANY	0.68%	0	0
TALCOTT RESOLUTION LIFE INSURANCE COMPANY	0.00%	0	0
TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA	0.11%	0	0
THRIVENT FINANCIAL FOR LUTHERANS	2.93%	2	40
TIAA-CREF LIFE INSURANCE COMPANY	0.04%	0	0
TRANSAMERICA LIFE INSURANCE COMPANY	4.87%	26	314
UNION SECURITY INSURANCE COMPANY	0.64%	0	0
UNITED AMERICAN INSURANCE COMPANY	0.14%	0	0
UNITED NATIONAL LIFE INSURANCE COMPANY OF AMERICA	0.05%	0	0
UNITED OF OMAHA LIFE INSURANCE COMPANY	0.71%	0	0
UNITED SECURITY ASSURANCE COMPANY OF PENNSYLVANIA	0.40%	0	0
UNUM LIFE INSURANCE COMPANY OF AMERICA	4.95%	2	24
WASHINGTON NATIONAL INSURANCE COMPANY	0.17%	1	339
WOODMEN OF THE WORLD LIFE INSURANCE SOCIETY	0.00%	0	0
Subtotal for Selection:	100.00%	168
Total for Entire LTC Market:	100.00%	168

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2021 LTC Complaint Index

An index of 100 is considered average