Consumer Complaint | Missouri Department of Insurance, Financial Institutions & Professional Registration

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2020 LTC Complaint Index

An index of 100 is considered average

Company Name	Market Share 2020	Number of Complaints 2020	Complaint Index
ABILITY INSURANCE COMPANY	0.89%	2	123
AETNA LIFE INSURANCE COMPANY	0.09%	0	0
AETNA LIFE INSURANCE COMPANY	0.09%	0	0
AETNA LIFE INSURANCE COMPANY	0.09%	0	0
ALLIANZ LIFE INSURANCE COMPANY OF NEW YORK	0.00%	0	0
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA	1.89%	6	174
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS	0.12%	0	0
AMERICAN FAMILY MUTUAL INSURANCE COMPANY S.I.	0.36%	6	915
AMERICAN FIDELITY ASSURANCE COMPANY	0.17%	0	0
AMERICAN GENERAL LIFE INSURANCE CO	0.13%	0	0
AMERICAN HERITAGE LIFE INSURANCE COMPANY	0.09%	0	0
AMERICAN REPUBLIC INSURANCE COMPANY	0.13%	0	0
ASSURITY LIFE INSURANCE COMPANY	0.02%	0	0
AUTO OWNERS LIFE INSURANCE COMPANY	0.18%	0	0
BANKERS LIFE AND CASUALTY COMPANY	6.78%	17	137
BCS INSURANCE COMPANY	0.00%	0	0
BERKSHIRE LIFE INSURANCE COMPANY OF AMERICA	0.18%	0	0
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY	0.21%	0	0
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY	0.21%	0	0
BRIGHTHOUSE LIFE INSURANCE COMPANY	0.59%	3	276
CATHOLIC ORDER OF FORESTERS	0.01%	0	0
CENTRAL STATES HEALTH & LIFE CO OF OMAHA	0.00%	0	0
CHRISTIAN FIDELITY LIFE INSURANCE CO	0.06%	1	995
CINCINNATI LIFE INSURANCE COMPANY THE	0.01%	0	0
CMFG LIFE INSURANCE COMPANY	0.43%	3	383
COMBINED INSURANCE CO OF AMERICA	0.01%	0	0
CONNECTICUT GENERAL LIFE INS CO	0.01%	0	0
CONTINENTAL CASUALTY COMPANY	2.99%	6	110
CONTINENTAL GENERAL INSURANCE COMPANY	0.48%	1	115
CONTINENTAL LIFE INS CO OF BRENTWOOD TN	0.03%	0	0
COUNTRY LIFE INSURANCE COMPANY	0.26%	0	0
EVERLAKE LIFE INSURANCE COMPANY	0.03%	3	5829
FARMERS NEW WORLD LIFE INSURANCE COMPANY	0.08%	0	0
FIDELITY LIFE ASSOCIATION A LEGAL RESERVE LIFE INSURANCE COMPANY	0.00%	0	0
FORETHOUGHT LIFE INSURANCE COMPANY	0.25%	0	0
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY	0.03%	0	0
GENWORTH LIFE INSURANCE COMPANY	19.53%	33	93
GUARANTEE TRUST LIFE INSURANCE COMPANY	0.32%	0	0
GUARANTY INCOME LIFE INSURANCE COMPANY	0.02%	1	2453
HEALTHY ALLIANCE LIFE INSURANCE COMPANY	0.01%	0	0
JACKSON NATIONAL LIFE INSURANCE COMPANY	0.13%	0	0
JOHN ALDEN LIFE INSURANCE COMPANY	0.13%	2	812
JOHN HANCOCK LIFE & HEALTH INSURANCE COMPANY	0.02%	0	0
JOHN HANCOCK LIFE INSURANCE COMPANY (USA)	11.95%	14	64
KNIGHTS OF COLUMBUS	1.52%	1	36
LIFESECURE INSURANCE COMPANY	0.31%	0	0
LINCOLN BENEFIT LIFE COMPANY	0.59%	4	371
LINCOLN NATIONAL LIFE INSURANCE COMPANY, THE	0.07%	1	826
LOYAL AMERICAN LIFE INSURANCE COMPANY	0.00%	0	0
MANHATTANLIFE INSURANCE AND ANNUITY COMPANY	0.00%	0	0
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY	1.00%	2	110
MassMutual Ascend Life Insurance Company	0.04%	0	0
MEDAMERICA INSURANCE COMPANY	0.43%	0	0
MEDICO INSURANCE COMPANY	0.00%	0	0
METROPOLITAN LIFE INSURANCE COMPANY	7.27%	11	83
MIDWEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE	0.01%	0	0
MINNESOTA LIFE INSURANCE COMPANY	0.03%	0	0
MONY LIFE INSURANCE COMPANY	0.00%	1	9999
MUTUAL OF OMAHA INSURANCE COMPANY	4.53%	2	24
NASSAU LIFE AND ANNUITY COMPANY	0.03%	0	0
NASSAU LIFE INSURANCE COMPANY OF KANSAS	0.03%	0	0
NATIONAL GUARDIAN LIFE INSURANCE COMPANY	0.08%	0	0
NEW YORK LIFE INSURANCE COMPANY	2.07%	0	0
NORTHWESTERN LONG TERM CARE INSURANCE COMPANY	7.11%	1	8
OCEANVIEW LIFE AND ANNUITY COMPANY	0.00%	0	0
PHYSICIANS MUTUAL INSURANCE COMPANY	0.38%	1	144
PRINCIPAL LIFE INSURANCE COMPANY	0.07%	1	762
PROVIDENT LIFE AND ACCIDENT INSURANCE COMPANY	0.20%	0	0
PRUDENTIAL INSURANCE COMPANY OF AMERICA THE	1.99%	3	83
RIVERSOURCE LIFE INSURANCE COMPANY	1.48%	4	148
SENTRY INSURANCE COMPANY	0.01%	0	0
SILAC INSURANCE COMPANY	2.47%	5	111
STANDARD LIFE AND ACCIDENT INSURANCE COMPANY	0.01%	0	0
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY	3.78%	3	43
STATE LIFE INSURANCE COMPANY	0.23%	3	719
STATE MUTUAL INSURANCE COMPANY	0.00%	0	0
TALCOTT RESOLUTION LIFE INSURANCE COMPANY	0.00%	0	0
TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA	0.11%	0	0
THRIVENT FINANCIAL FOR LUTHERANS	2.91%	1	19
TIAA-CREF LIFE INSURANCE COMPANY	0.05%	0	0
TRANSAMERICA LIFE INSURANCE COMPANY	4.95%	30	332
UNION SECURITY INSURANCE COMPANY	0.68%	0	0
UNITED AMERICAN INSURANCE COMPANY	0.15%	0	0
UNITED NATIONAL LIFE INSURANCE COMPANY OF AMERICA	0.04%	0	0
UNITED OF OMAHA LIFE INSURANCE COMPANY	0.72%	0	0
UNITED SECURITY ASSURANCE COMPANY OF PENNSYLVANIA	0.43%	1	129
UNUM LIFE INSURANCE COMPANY OF AMERICA	5.00%	5	55
WASHINGTON NATIONAL INSURANCE COMPANY	0.20%	2	546
WOODMEN OF THE WORLD LIFE INSURANCE SOCIETY	0.01%	0	0
Subtotal for Selection:	100.00%	180
Total for Entire LTC Market:	100.00%	180

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2020 LTC Complaint Index

An index of 100 is considered average