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2020 LTC Complaint Index

An index of 100 is considered average



Company Name Market Share 2020 Number of Complaints 2020 Complaint Index
ABILITY INSURANCE COMPANY 0.89% 2 123
AETNA LIFE INSURANCE COMPANY 0.09% 0 0
AETNA LIFE INSURANCE COMPANY 0.09% 0 0
AETNA LIFE INSURANCE COMPANY 0.09% 0 0
ALLIANZ LIFE INSURANCE COMPANY OF NEW YORK 0.00% 0 0
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA 1.89% 6 174
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS 0.12% 0 0
AMERICAN FAMILY MUTUAL INSURANCE COMPANY S.I. 0.36% 6 915
AMERICAN FIDELITY ASSURANCE COMPANY 0.17% 0 0
AMERICAN GENERAL LIFE INSURANCE CO 0.13% 0 0
AMERICAN HERITAGE LIFE INSURANCE COMPANY 0.09% 0 0
AMERICAN REPUBLIC INSURANCE COMPANY 0.13% 0 0
ASSURITY LIFE INSURANCE COMPANY 0.02% 0 0
AUTO OWNERS LIFE INSURANCE COMPANY 0.18% 0 0
BANKERS LIFE AND CASUALTY COMPANY 6.78% 17 137
BCS INSURANCE COMPANY 0.00% 0 0
BERKSHIRE LIFE INSURANCE COMPANY OF AMERICA 0.18% 0 0
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY 0.21% 0 0
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY 0.21% 0 0
BRIGHTHOUSE LIFE INSURANCE COMPANY 0.59% 3 276
CATHOLIC ORDER OF FORESTERS 0.01% 0 0
CENTRAL STATES HEALTH & LIFE CO OF OMAHA 0.00% 0 0
CHRISTIAN FIDELITY LIFE INSURANCE CO 0.06% 1 995
CINCINNATI LIFE INSURANCE COMPANY THE 0.01% 0 0
CMFG LIFE INSURANCE COMPANY 0.43% 3 383
COMBINED INSURANCE CO OF AMERICA 0.01% 0 0
CONNECTICUT GENERAL LIFE INS CO 0.01% 0 0
CONTINENTAL CASUALTY COMPANY 2.99% 6 110
CONTINENTAL GENERAL INSURANCE COMPANY 0.48% 1 115
CONTINENTAL LIFE INS CO OF BRENTWOOD TN 0.03% 0 0
COUNTRY LIFE INSURANCE COMPANY 0.26% 0 0
EVERLAKE LIFE INSURANCE COMPANY 0.03% 3 5829
FARMERS NEW WORLD LIFE INSURANCE COMPANY 0.08% 0 0
FIDELITY LIFE ASSOCIATION A LEGAL RESERVE LIFE INSURANCE COMPANY 0.00% 0 0
FORETHOUGHT LIFE INSURANCE COMPANY 0.25% 0 0
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY 0.03% 0 0
GENWORTH LIFE INSURANCE COMPANY 19.53% 33 93
GUARANTEE TRUST LIFE INSURANCE COMPANY 0.32% 0 0
GUARANTY INCOME LIFE INSURANCE COMPANY 0.02% 1 2453
HEALTHY ALLIANCE LIFE INSURANCE COMPANY 0.01% 0 0
JACKSON NATIONAL LIFE INSURANCE COMPANY 0.13% 0 0
JOHN ALDEN LIFE INSURANCE COMPANY 0.13% 2 812
JOHN HANCOCK LIFE & HEALTH INSURANCE COMPANY 0.02% 0 0
JOHN HANCOCK LIFE INSURANCE COMPANY (USA) 11.95% 14 64
KNIGHTS OF COLUMBUS 1.52% 1 36
LIFESECURE INSURANCE COMPANY 0.31% 0 0
LINCOLN BENEFIT LIFE COMPANY 0.59% 4 371
LINCOLN NATIONAL LIFE INSURANCE COMPANY, THE 0.07% 1 826
LOYAL AMERICAN LIFE INSURANCE COMPANY 0.00% 0 0
MANHATTANLIFE INSURANCE AND ANNUITY COMPANY 0.00% 0 0
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY 1.00% 2 110
MassMutual Ascend Life Insurance Company 0.04% 0 0
MEDAMERICA INSURANCE COMPANY 0.43% 0 0
MEDICO INSURANCE COMPANY 0.00% 0 0
METROPOLITAN LIFE INSURANCE COMPANY 7.27% 11 83
MIDWEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE 0.01% 0 0
MINNESOTA LIFE INSURANCE COMPANY 0.03% 0 0
MONY LIFE INSURANCE COMPANY 0.00% 1 9999
MUTUAL OF OMAHA INSURANCE COMPANY 4.53% 2 24
NASSAU LIFE AND ANNUITY COMPANY 0.03% 0 0
NASSAU LIFE INSURANCE COMPANY OF KANSAS 0.03% 0 0
NATIONAL GUARDIAN LIFE INSURANCE COMPANY 0.08% 0 0
NEW YORK LIFE INSURANCE COMPANY 2.07% 0 0
NORTHWESTERN LONG TERM CARE INSURANCE COMPANY 7.11% 1 8
OCEANVIEW LIFE AND ANNUITY 0.00% 0 0
PHYSICIANS MUTUAL INSURANCE COMPANY 0.38% 1 144
PRINCIPAL LIFE INSURANCE COMPANY 0.07% 1 762
PROVIDENT LIFE AND ACCIDENT INSURANCE COMPANY 0.20% 0 0
PRUDENTIAL INSURANCE COMPANY OF AMERICA THE 1.99% 3 83
RIVERSOURCE LIFE INSURANCE COMPANY 1.48% 4 148
SENTRY INSURANCE COMPANY 0.01% 0 0
SILAC INSURANCE COMPANY 2.47% 5 111
STANDARD LIFE AND ACCIDENT INSURANCE COMPANY 0.01% 0 0
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 3.78% 3 43
STATE LIFE INSURANCE COMPANY 0.23% 3 719
STATE MUTUAL INSURANCE COMPANY 0.00% 0 0
TALCOTT RESOLUTION LIFE INSURANCE COMPANY 0.00% 0 0
TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA 0.11% 0 0
THRIVENT FINANCIAL FOR LUTHERANS 2.91% 1 19
TIAA-CREF LIFE INSURANCE COMPANY 0.05% 0 0
TRANSAMERICA LIFE INSURANCE COMPANY 4.95% 30 332
UNION SECURITY INSURANCE COMPANY 0.68% 0 0
UNITED AMERICAN INSURANCE COMPANY 0.15% 0 0
UNITED NATIONAL LIFE INSURANCE COMPANY OF AMERICA 0.04% 0 0
UNITED OF OMAHA LIFE INSURANCE COMPANY 0.72% 0 0
UNITED SECURITY ASSURANCE COMPANY OF PENNSYLVANIA 0.43% 1 129
UNUM LIFE INSURANCE COMPANY OF AMERICA 5.00% 5 55
WASHINGTON NATIONAL INSURANCE COMPANY 0.20% 2 546
WOODMEN OF THE WORLD LIFE INSURANCE SOCIETY 0.01% 0 0
Subtotal for Selection: 100.00% 180    
Total for Entire LTC Market: 100.00% 180    

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Governor
Michael L. Parson

Mo.gov State of Missouri

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Chlora Lindley-Myers

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