Consumer Complaint | Missouri Department of Insurance, Financial Institutions & Professional Registration

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2019 LTC Complaint Index

An index of 100 is considered average

Company Name	Market Share 2019	Number of Complaints 2019	Complaint Index
ABILITY INSURANCE COMPANY	0.95%	3	156
AETNA LIFE INSURANCE COMPANY	0.09%	0	0
AETNA LIFE INSURANCE COMPANY	0.09%	0	0
AETNA LIFE INSURANCE COMPANY	0.09%	0	0
ALLIANZ LIFE INSURANCE COMPANY OF NEW YORK	0.00%	0	0
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA	1.92%	10	257
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS	0.13%	0	0
AMERICAN FAMILY MUTUAL INSURANCE COMPANY S.I.	0.31%	3	474
AMERICAN FIDELITY ASSURANCE COMPANY	0.17%	0	0
AMERICAN GENERAL LIFE INSURANCE CO	0.13%	0	0
AMERICAN HERITAGE LIFE INSURANCE COMPANY	0.10%	0	0
AMERICAN REPUBLIC INSURANCE COMPANY	0.15%	1	339
ASSURITY LIFE INSURANCE COMPANY	0.03%	0	0
AUTO OWNERS LIFE INSURANCE COMPANY	0.16%	0	0
BANKERS LIFE AND CASUALTY COMPANY	6.97%	16	113
BCS INSURANCE COMPANY	0.00%	0	0
BERKSHIRE LIFE INSURANCE COMPANY OF AMERICA	0.24%	0	0
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY	0.22%	0	0
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY	0.22%	0	0
BRIGHTHOUSE LIFE INSURANCE COMPANY	0.62%	4	316
CATHOLIC ORDER OF FORESTERS	0.01%	0	0
CENTRAL STATES HEALTH & LIFE CO OF OMAHA	0.00%	0	0
CHRISTIAN FIDELITY LIFE INSURANCE CO	0.06%	1	802
CINCINNATI LIFE INSURANCE COMPANY THE	0.01%	0	0
CMFG LIFE INSURANCE COMPANY	0.39%	4	508
COMBINED INSURANCE CO OF AMERICA	0.01%	0	0
CONNECTICUT GENERAL LIFE INS CO	0.01%	0	0
CONTINENTAL CASUALTY COMPANY	3.05%	8	129
CONTINENTAL GENERAL INSURANCE COMPANY	0.46%	1	107
CONTINENTAL INSURANCE COMPANY THE	0.03%	0	0
CONTINENTAL LIFE INS CO OF BRENTWOOD TN	0.03%	0	0
COUNTRY LIFE INSURANCE COMPANY	0.23%	0	0
EVERLAKE LIFE INSURANCE COMPANY	0.03%	4	6742
FARMERS NEW WORLD LIFE INSURANCE COMPANY	0.08%	0	0
FIDELITY LIFE ASSOCIATION A LEGAL RESERVE LIFE INSURANCE COMPANY	0.00%	0	0
FORETHOUGHT LIFE INSURANCE COMPANY	0.20%	0	0
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY	0.04%	0	0
GENWORTH LIFE INSURANCE COMPANY	19.41%	39	99
GUARANTEE TRUST LIFE INSURANCE COMPANY	0.32%	0	0
GUARANTY INCOME LIFE INSURANCE COMPANY	0.02%	1	2256
HEALTHY ALLIANCE LIFE INSURANCE COMPANY	0.02%	0	0
JACKSON NATIONAL LIFE INSURANCE COMPANY	0.14%	0	0
JOHN ALDEN LIFE INSURANCE COMPANY	0.15%	3	1001
JOHN HANCOCK LIFE & HEALTH INSURANCE COMPANY	0.03%	0	0
JOHN HANCOCK LIFE INSURANCE COMPANY (USA)	11.95%	17	70
KNIGHTS OF COLUMBUS	1.45%	0	0
LIFESECURE INSURANCE COMPANY	0.30%	0	0
LINCOLN BENEFIT LIFE COMPANY	0.62%	3	239
LINCOLN NATIONAL LIFE INSURANCE COMPANY, THE	0.07%	0	0
LOYAL AMERICAN LIFE INSURANCE COMPANY	0.00%	0	0
MANHATTANLIFE INSURANCE AND ANNUITY COMPANY	0.00%	0	0
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY	1.07%	0	0
MassMutual Ascend Life Insurance Company	0.04%	0	0
MEDAMERICA INSURANCE COMPANY	0.43%	0	0
MEDICO INSURANCE COMPANY	0.00%	0	0
METROPOLITAN LIFE INSURANCE COMPANY	7.35%	14	94
MIDWEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE	0.01%	0	0
MINNESOTA LIFE INSURANCE COMPANY	0.04%	0	0
MONY LIFE INSURANCE COMPANY	0.00%	1	9999
MUTUAL OF OMAHA INSURANCE COMPANY	4.34%	3	34
NASSAU LIFE INSURANCE COMPANY OF KANSAS	0.03%	0	0
NASSAU LIFE INSURANCE COMPANY OF TEXAS	0.06%	4	3089
NATIONAL GUARDIAN LIFE INSURANCE COMPANY	0.04%	0	0
NEW YORK LIFE INSURANCE COMPANY	2.03%	0	0
NORTHWESTERN LONG TERM CARE INSURANCE COMPANY	6.57%	1	7
OCEANVIEW LIFE AND ANNUITY	0.00%	0	0
PHYSICIANS MUTUAL INSURANCE COMPANY	0.38%	2	258
PRINCIPAL LIFE INSURANCE COMPANY	0.07%	1	718
PROVIDENT LIFE AND ACCIDENT INSURANCE COMPANY	0.21%	0	0
PRUDENTIAL INSURANCE COMPANY OF AMERICA THE	2.00%	3	74
RIVERSOURCE LIFE INSURANCE COMPANY	1.47%	1	34
SENIOR HEALTH INSURANCE COMPANY OF PENNSYLVANIA	0.72%	2	137
SENTRY INSURANCE COMPANY	0.01%	0	0
SILAC INSURANCE COMPANY	1.89%	4	104
STANDARD LIFE AND ACCIDENT INSURANCE COMPANY	0.01%	0	0
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY	3.80%	6	78
STATE LIFE INSURANCE COMPANY	0.23%	2	435
STATE MUTUAL INSURANCE COMPANY	0.00%	0	0
TALCOTT RESOLUTION LIFE INSURANCE COMPANY	0.00%	0	0
TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA	0.12%	0	0
THRIVENT FINANCIAL FOR LUTHERANS	2.88%	1	17
TIAA-CREF LIFE INSURANCE COMPANY	0.05%	0	0
TRANSAMERICA LIFE INSURANCE COMPANY	4.89%	29	292
TRANSAMERICA PREMIER LIFE INSURANCE COMPANY	0.05%	0	0
UNION SECURITY INSURANCE COMPANY	0.70%	0	0
UNITED AMERICAN INSURANCE COMPANY	0.17%	0	0
UNITED NATIONAL LIFE INSURANCE COMPANY OF AMERICA	0.02%	0	0
UNITED OF OMAHA LIFE INSURANCE COMPANY	0.73%	0	0
UNITED SECURITY ASSURANCE COMPANY OF PENNSYLVANIA	0.45%	1	108
UNUM LIFE INSURANCE COMPANY OF AMERICA	5.18%	6	57
WASHINGTON NATIONAL INSURANCE COMPANY	0.22%	3	663
WOODMEN OF THE WORLD LIFE INSURANCE SOCIETY	0.01%	0	0
Subtotal for Selection:	100.00%	202
Total for Entire LTC Market:	100.00%	202

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2019 LTC Complaint Index

An index of 100 is considered average