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Company Appendix Search

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2019 LTC Complaint Index

An index of 100 is considered average



Company Name Market Share 2019 Number of Complaints 2019 Complaint Index
ABILITY INSURANCE COMPANY 0.95% 3 156
AETNA LIFE INSURANCE COMPANY 0.09% 0 0
AETNA LIFE INSURANCE COMPANY 0.09% 0 0
AETNA LIFE INSURANCE COMPANY 0.09% 0 0
ALLIANZ LIFE INSURANCE COMPANY OF NEW YORK 0.00% 0 0
ALLIANZ LIFE INSURANCE COMPANY OF NORTH AMERICA 1.92% 10 257
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS 0.13% 0 0
AMERICAN FAMILY MUTUAL INSURANCE COMPANY S.I. 0.31% 3 474
AMERICAN FIDELITY ASSURANCE COMPANY 0.17% 0 0
AMERICAN GENERAL LIFE INSURANCE CO 0.13% 0 0
AMERICAN HERITAGE LIFE INSURANCE COMPANY 0.10% 0 0
AMERICAN REPUBLIC INSURANCE COMPANY 0.15% 1 339
ASSURITY LIFE INSURANCE COMPANY 0.03% 0 0
AUTO OWNERS LIFE INSURANCE COMPANY 0.16% 0 0
BANKERS LIFE AND CASUALTY COMPANY 6.97% 16 113
BCS INSURANCE COMPANY 0.00% 0 0
BERKSHIRE LIFE INSURANCE COMPANY OF AMERICA 0.24% 0 0
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY 0.22% 0 0
BLUE CROSS AND BLUE SHIELD OF KANSAS CITY 0.22% 0 0
BRIGHTHOUSE LIFE INSURANCE COMPANY 0.62% 4 316
CATHOLIC ORDER OF FORESTERS 0.01% 0 0
CENTRAL STATES HEALTH & LIFE CO OF OMAHA 0.00% 0 0
CHRISTIAN FIDELITY LIFE INSURANCE CO 0.06% 1 802
CINCINNATI LIFE INSURANCE COMPANY THE 0.01% 0 0
CMFG LIFE INSURANCE COMPANY 0.39% 4 508
COMBINED INSURANCE CO OF AMERICA 0.01% 0 0
CONNECTICUT GENERAL LIFE INS CO 0.01% 0 0
CONTINENTAL CASUALTY COMPANY 3.05% 8 129
CONTINENTAL GENERAL INSURANCE COMPANY 0.46% 1 107
CONTINENTAL INSURANCE COMPANY THE 0.03% 0 0
CONTINENTAL LIFE INS CO OF BRENTWOOD TN 0.03% 0 0
COUNTRY LIFE INSURANCE COMPANY 0.23% 0 0
EVERLAKE LIFE INSURANCE COMPANY 0.03% 4 6742
FARMERS NEW WORLD LIFE INSURANCE COMPANY 0.08% 0 0
FIDELITY LIFE ASSOCIATION A LEGAL RESERVE LIFE INSURANCE COMPANY 0.00% 0 0
FORETHOUGHT LIFE INSURANCE COMPANY 0.20% 0 0
GENWORTH LIFE AND ANNUITY INSURANCE COMPANY 0.04% 0 0
GENWORTH LIFE INSURANCE COMPANY 19.41% 39 99
GUARANTEE TRUST LIFE INSURANCE COMPANY 0.32% 0 0
GUARANTY INCOME LIFE INSURANCE COMPANY 0.02% 1 2256
HEALTHY ALLIANCE LIFE INSURANCE COMPANY 0.02% 0 0
JACKSON NATIONAL LIFE INSURANCE COMPANY 0.14% 0 0
JOHN ALDEN LIFE INSURANCE COMPANY 0.15% 3 1001
JOHN HANCOCK LIFE & HEALTH INSURANCE COMPANY 0.03% 0 0
JOHN HANCOCK LIFE INSURANCE COMPANY (USA) 11.95% 17 70
KNIGHTS OF COLUMBUS 1.45% 0 0
LIFESECURE INSURANCE COMPANY 0.30% 0 0
LINCOLN BENEFIT LIFE COMPANY 0.62% 3 239
LINCOLN NATIONAL LIFE INSURANCE COMPANY, THE 0.07% 0 0
LOYAL AMERICAN LIFE INSURANCE COMPANY 0.00% 0 0
MANHATTANLIFE INSURANCE AND ANNUITY COMPANY 0.00% 0 0
MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY 1.07% 0 0
MassMutual Ascend Life Insurance Company 0.04% 0 0
MEDAMERICA INSURANCE COMPANY 0.43% 0 0
MEDICO INSURANCE COMPANY 0.00% 0 0
METROPOLITAN LIFE INSURANCE COMPANY 7.35% 14 94
MIDWEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE 0.01% 0 0
MINNESOTA LIFE INSURANCE COMPANY 0.04% 0 0
MONY LIFE INSURANCE COMPANY 0.00% 1 9999
MUTUAL OF OMAHA INSURANCE COMPANY 4.34% 3 34
NASSAU LIFE INSURANCE COMPANY OF KANSAS 0.03% 0 0
NASSAU LIFE INSURANCE COMPANY OF TEXAS 0.06% 4 3089
NATIONAL GUARDIAN LIFE INSURANCE COMPANY 0.04% 0 0
NEW YORK LIFE INSURANCE COMPANY 2.03% 0 0
NORTHWESTERN LONG TERM CARE INSURANCE COMPANY 6.57% 1 7
OCEANVIEW LIFE AND ANNUITY 0.00% 0 0
PHYSICIANS MUTUAL INSURANCE COMPANY 0.38% 2 258
PRINCIPAL LIFE INSURANCE COMPANY 0.07% 1 718
PROVIDENT LIFE AND ACCIDENT INSURANCE COMPANY 0.21% 0 0
PRUDENTIAL INSURANCE COMPANY OF AMERICA THE 2.00% 3 74
RIVERSOURCE LIFE INSURANCE COMPANY 1.47% 1 34
SENIOR HEALTH INSURANCE COMPANY OF PENNSYLVANIA 0.72% 2 137
SENTRY INSURANCE COMPANY 0.01% 0 0
SILAC INSURANCE COMPANY 1.89% 4 104
STANDARD LIFE AND ACCIDENT INSURANCE COMPANY 0.01% 0 0
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 3.80% 6 78
STATE LIFE INSURANCE COMPANY 0.23% 2 435
STATE MUTUAL INSURANCE COMPANY 0.00% 0 0
TALCOTT RESOLUTION LIFE INSURANCE COMPANY 0.00% 0 0
TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA 0.12% 0 0
THRIVENT FINANCIAL FOR LUTHERANS 2.88% 1 17
TIAA-CREF LIFE INSURANCE COMPANY 0.05% 0 0
TRANSAMERICA LIFE INSURANCE COMPANY 4.89% 29 292
TRANSAMERICA PREMIER LIFE INSURANCE COMPANY 0.05% 0 0
UNION SECURITY INSURANCE COMPANY 0.70% 0 0
UNITED AMERICAN INSURANCE COMPANY 0.17% 0 0
UNITED NATIONAL LIFE INSURANCE COMPANY OF AMERICA 0.02% 0 0
UNITED OF OMAHA LIFE INSURANCE COMPANY 0.73% 0 0
UNITED SECURITY ASSURANCE COMPANY OF PENNSYLVANIA 0.45% 1 108
UNUM LIFE INSURANCE COMPANY OF AMERICA 5.18% 6 57
WASHINGTON NATIONAL INSURANCE COMPANY 0.22% 3 663
WOODMEN OF THE WORLD LIFE INSURANCE SOCIETY 0.01% 0 0
Subtotal for Selection: 100.00% 202    
Total for Entire LTC Market: 100.00% 202    

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Michael L. Parson

Mo.gov State of Missouri

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Chlora Lindley-Myers

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