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2022 Auto Complaint Index

An index of 100 is considered average



Company Name Market Share 2022 Number of Complaints 2022 Complaint Index
1ST AUTO & CASUALTY INSURANCE COMPANY 0.18% 1 35
ACUITY A MUTUAL INSURANCE COMPANY 0.19% 4 135
AIG PROPERTY CASUALTY COMPANY 0.06% 0 0
ALLIED PROPERTY & CASUALTY INSURANCE COMPANY 0.49% 4 51
ALLSTATE FIRE AND CASUALTY INSURANCE COMPANY 3.51% 89 158
ALLSTATE INDEMNITY COMPANY 0.07% 2 180
ALLSTATE INSURANCE COMPANY 0.16% 8 303
ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY 0.19% 5 163
ALPHA PROPERTY & CASUALTY INSURANCE CO 0.05% 4 539
AMCO INSURANCE COMPANY 0.75% 7 58
AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA 0.01% 1 1046
AMERICAN FAMILY CONNECT PROPERTY AND CASUALTY INSURANCE COMPANY 0.09% 2 144
AMERICAN FAMILY HOME INSURANCE COMPANY 0.02% 0 0
AMERICAN FAMILY INSURANCE COMPANY 4.13% 44 67
AMERICAN FAMILY MUTUAL INSURANCE COMPANY S.I. 5.22% 41 49
AMERICAN MODERN PROPERTY AND CASUALTY INSURANCE COMPANY 0.02% 0 0
AMERICAN NATIONAL GENERAL INSURANCE COMPANY 0.00% 0 0
AMERICAN NATIONAL PROPERTY & CASUALTY COMPANY 0.34% 2 36
AMERICAN RELIABLE INSURANCE COMPANY 0.00% 0 0
AMERICAN STANDARD INSURANCE COMPANY OF WISCONSIN 0.14% 0 0
AMICA MUTUAL INSURANCE COMPANY 0.10% 3 180
AMSHIELD INSURANCE COMPANY 0.00% 0 0
ASSOCIATION CASUALTY INSURANCE COMPANY 0.00% 0 0
ASSURANCEAMERICA INSURANCE COMPANY 0.09% 7 498
AUTO OWNERS INSURANCE COMPANY 0.95% 14 92
AUTOMOBILE CLUB INTER-INSURANCE EXCHANGE 3.39% 70 129
AXA INSURANCE COMPANY 0.00% 0 0
BANKERS STANDARD INSURANCE COMPANY 0.07% 0 0
BRANCH INSURANCE EXCHANGE 0.01% 0 0
BRISTOL WEST INSURANCE COMPANY 0.23% 13 358
CALIFORNIA CASUALTY GENERAL INSURANCE COMPANY OF OREGON 0.06% 0 0
CAMERON MUTUAL INSURANCE COMPANY 0.45% 6 84
CHUBB NATIONAL INSURANCE COMPANY 0.04% 1 150
CINCINNATI CASUALTY COMPANY THE 0.07% 0 0
CINCINNATI INSURANCE COMPANY THE 0.25% 2 50
CITIZENS INSURANCE COMPANY OF AMERICA 0.00% 0 0
CLEARCOVER INSURANCE COMPANY 0.10% 1 62
COLUMBIA MUTUAL INSURANCE COMPANY 0.23% 1 27
CORNERSTONE NATIONAL INSURANCE COMPANY 0.02% 0 0
COUNTRY CASUALTY INSURANCE COMPANY 0.01% 1 417
COUNTRY MUTUAL INSURANCE COMPANY 0.11% 2 109
COUNTRY PREFERRED INSURANCE COMPANY 0.46% 6 82
CRESTBROOK INSURANCE COMPANY 0.16% 0 0
DAIRYLAND INSURANCE COMPANY 0.01% 2 2249
DIRECT GENERAL INSURANCE COMPANY 0.00% 0 0
ECONOMY FIRE & CASUALTY COMPANY 0.28% 2 44
ECONOMY PREFERRED INSURANCE COMPANY 0.00% 1 2998
ECONOMY PREMIER ASSURANCE COMPANY 0.01% 0 0
ELECTRIC INSURANCE COMPANY 0.16% 1 38
EMPLOYERS MUTUAL CASUALTY COMPANY 0.00% 0 0
ENCOMPASS INDEMNITY COMPANY 0.18% 2 69
ENCOMPASS INSURANCE COMPANY OF AMERICA 0.00% 0 0
ESSENTIA INSURANCE COMPANY 0.15% 2 84
ESURANCE INSURANCE COMPANY 0.01% 1 438
ESURANCE PROPERTY & CASUALTY INSURANCE COMPANY 0.54% 34 391
EVERETT CASH MUTUAL INSURANCE CO. 0.01% 0 0
FARM BUREAU TOWN & COUNTRY INSURANCE COMPANY OF MISSOURI 2.63% 34 81
FARMERS CASUALTY INSURANCE COMPANY 0.00% 1 3794
FARMERS DIRECT PROPERTY AND CASUALTY INSURANCE COMPANY 0.00% 0 0
FARMERS GROUP PROPERTY AND CASUALTY INSURANCE COMPANY 0.18% 3 107
FARMERS INSURANCE COMPANY INC 3.78% 54 89
FARMERS MUTUAL HAIL INSURANCE COMPANY OF IOWA 0.00% 0 0
FARMERS PROPERTY AND CASUALTY INSURANCE COMPANY 0.10% 2 121
FEDERAL INSURANCE COMPANY 0.01% 0 0
FIRST ACCEPTANCE INSURANCE COMPANY INC 0.00% 0 0
FIRST CHICAGO INSURANCE COMPANY 0.08% 14 1089
FIRST COLONIAL INSURANCE COMPANY 0.00% 0 0
FIRST LIBERTY INSURANCE CORP THE 0.00% 0 0
FOREMOST INSURANCE COMPANY GRAND RAPIDS MICHIGAN 0.15% 2 84
FOREMOST PROPERTY AND CASUALTY INSURANCE COMPANY 0.00% 0 0
GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY 0.57% 12 132
GEICO CASUALTY COMPANY 6.52% 115 110
GEICO CHOICE INSURANCE COMPANY 0.00% 0 0
GEICO GENERAL INSURANCE COMPANY 0.35% 7 125
GEICO INDEMNITY COMPANY 0.21% 5 146
GEICO SECURE INSURANCE COMPANY 0.04% 0 0
GENERAL SECURITY NATIONAL INSURANCE COMPANY 0.00% 1 5447
GENERAL SECURITY NATIONAL INSURANCE COMPANY 0.00% 1 5447
GENERAL SECURITY NATIONAL INSURANCE COMPANY 0.00% 1 5447
GOVERNMENT EMPLOYEES INSURANCE CO 0.15% 2 82
GREAT NORTHERN INSURANCE COMPANY 0.03% 0 0
GRINNELL COMPASS INC 0.03% 0 0
GRINNELL MUTUAL REINSURANCE COMPANY 0.10% 2 122
GRINNELL SELECT INSURANCE COMPANY 0.65% 7 67
HANOVER INSURANCE COMPANY THE 0.00% 0 0
HARTFORD ACCIDENT & INDEMNITY CO 0.00% 0 0
HARTFORD CASUALTY INSURANCE CO 0.00% 0 0
HARTFORD FIRE INSURANCE COMPANY 0.00% 0 0
HARTFORD INSURANCE COMPANY OF THE MIDWEST 0.00% 0 0
HARTFORD INSURANCE COMPANY OF THE SOUTHEAST 0.01% 0 0
HARTFORD UNDERWRITERS INSURANCE COMPANY 0.06% 1 97
HAULERS INSURANCE COMPANY INC 0.08% 3 226
HORACE MANN INSURANCE COMPANY 0.02% 0 0
HORACE MANN PROPERTY & CASUALTY INSURANCE COMPANY 0.01% 0 0
INFINITY INSURANCE COMPANY 0.00% 0 0
INTEGON GENERAL INSURANCE CORPORATION 0.01% 0 0
INTEGON INDEMNITY CORPORATION 0.00% 0 0
INTEGON NATIONAL INSURANCE COMPANY 0.09% 4 281
IRONSHORE INDEMNITY INC 0.00% 0 0
LIBERTY INSURANCE CORPORATION 0.00% 0 0
LIBERTY MUTUAL FIRE INSURANCE COMPANY 0.06% 3 337
LIBERTY MUTUAL INSURANCE COMPANY 0.07% 0 0
LIBERTY MUTUAL PERSONAL INSURANCE COMPANY 0.84% 25 185
LM GENERAL INSURANCE COMPANY 0.66% 23 216
LM INSURANCE CORPORATION 0.02% 1 330
LYNDON SOUTHERN INSURANCE COMPANY 0.04% 0 0
MADISON MUTUAL INSURANCE COMPANY 0.05% 0 0
MARKEL AMERICAN INSURANCE COMPANY 0.00% 0 0
MERIDIAN SECURITY INSURANCE COMPANY 0.03% 0 0
METROPOLITAN GENERAL INSURANCE COMPANY 0.00% 0 0
MGA INSURANCE COMPANY INC 0.05% 1 115
MIC GENERAL INSURANCE CORPORATION 0.00% 0 0
MID CENTURY INSURANCE COMPANY 0.00% 0 0
MIDVALE INDEMNITY COMPANY 0.00% 0 0
MIDWEST FAMILY MUTUAL INSURANCE COMPANY 0.01% 2 1154
NATIONAL GENERAL ASSURANCE COMPANY 0.00% 1 3941
NATIONAL GENERAL INSURANCE COMPANY 0.06% 2 201
NATIONAL GENERAL INSURANCE ONLINE INC 0.01% 3 2620
NATIONAL SPECIALTY INSURANCE COMPANY 0.00% 0 0
NATIONWIDE GENERAL INSURANCE COMPANY 0.55% 3 34
NATIONWIDE INSURANCE COMPANY OF AMERICA 0.21% 2 59
NATIONWIDE MUTUAL INSURANCE COMPANY 0.02% 0 0
NEW HORIZONS INSURANCE COMPANY OF MISSOURI 0.03% 0 0
NEW SOUTH INSURANCE COMPANY 0.00% 0 0
NOBLR RECIPROCAL EXCHANGE 0.00% 0 0
OMNI INDEMNITY COMPANY 0.00% 1 9999
OWNERS INSURANCE COMPANY 0.11% 5 278
PACIFIC INDEMNITY COMPANY 0.01% 0 0
PERMANENT GENERAL ASSURANCE CORPORATION 0.33% 13 249
PHARMACISTS MUTUAL INSURANCE COMPANY 0.01% 0 0
PHILADELPHIA INDEMNITY INSURANCE COMPANY 0.03% 0 0
PRIVILEGE UNDERWRITERS RECIPROCAL EXCHANGE 0.07% 3 255
PROGRESSIVE ADVANCED INSURANCE COMPANY 6.19% 106 107
PROGRESSIVE ADVANCED INSURANCE COMPANY 6.19% 106 107
PROGRESSIVE CASUALTY INSURANCE COMPANY 6.37% 105 103
PROGRESSIVE DIRECT INSURANCE COMPANY 0.08% 8 599
PROGRESSIVE MAX INSURANCE COMPANY 0.13% 6 295
PROGRESSIVE NORTHWESTERN INSURANCE COMPANY 0.18% 5 171
PROGRESSIVE PREFERRED INSURANCE COMPANY 0.09% 3 218
PROPERTY & CASUALTY INSURANCE COMPANY OF HARTFORD 0.07% 3 271
RESPONSE INSURANCE COMPANY 0.00% 0 0
RIVERPORT INSURANCE COMPANY 0.01% 0 0
ROOT INSURANCE COMPANY 0.48% 15 196
SAFE AUTO INSURANCE COMPANY 0.07% 3 268
SAFECO INSURANCE COMPANY OF AMERICA 0.00% 3 9999
SAFECO INSURANCE COMPANY OF ILLINOIS 4.09% 81 124
SECURA INSURANCE COMPANY 0.00% 0 0
SECURA SUPREME INSURANCE COMPANY 0.07% 1 94
SENTINEL INSURANCE COMPANY LTD 0.02% 2 735
SENTRY SELECT INSURANCE COMPANY 0.01% 0 0
SHELTER GENERAL INSURANCE COMPANY 0.03% 3 664
SHELTER MUTUAL INSURANCE COMPANY 5.17% 42 51
SPINNAKER INSURANCE COMPANY 0.00% 0 0
STANDARD FIRE INSURANCE COMPANY 2.22% 25 70
STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY 0.01% 0 0
STATE AUTOMOBILE MUTUAL INSURANCE COMPANY 0.27% 5 116
STATE FARM FIRE AND CASUALTY COMPANY 1.03% 25 152
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 18.70% 238 79
STATE NATIONAL INSURANCE COMPANY INC 0.13% 2 95
STILLWATER INSURANCE COMPANY 0.02% 0 0
TEACHERS INSURANCE COMPANY 0.06% 0 0
TOGGLE INSURANCE COMPANY 0.00% 0 0
TRADERS INSURANCE COMPANY 0.55% 14 159
TRAVELERS HOME AND MARINE INSURANCE COMPANY THE 0.13% 0 0
TRAVELERS PROPERTY CASUALTY INSURANCE COMPANY 0.01% 0 0
TREXIS INSURANCE CORPORATION 0.05% 4 497
TREXIS ONE INSURANCE CORPORATION 0.02% 2 532
TRUMBULL INSURANCE COMPANY 0.06% 1 99
TWIN CITY FIRE INSURANCE COMPANY 0.44% 13 185
UNITED FIRE AND CASUALTY COMPANY 0.01% 0 0
UNITED HOME INSURANCE COMPANY 0.11% 0 0
UNITED SERVICES AUTOMOBILE ASSOCIATION 1.33% 12 56
UNITRIN DIRECT PROPERTY & CASUALTY COMPANY 0.00% 0 0
UNITRIN SAFEGUARD INSURANCE COMPANY 0.03% 3 719
USAA CASUALTY INSURANCE COMPANY 1.16% 16 86
USAA GENERAL INDEMNITY COMPANY 1.09% 10 57
VAULT RECIPROCAL EXCHANGE 0.00% 0 0
VIGILANT INSURANCE COMPANY 0.01% 0 0
VIKING INSURANCE COMPANY OF WISCONSIN 0.34% 3 56
XL SPECIALTY INSURANCE COMPANY 0.00% 0 0
YOUNG AMERICA INSURANCE COMPANY 0.00% 1 9999
Subtotal for Selection: 100.00% 1611    
Total for Entire Auto Market: 100.00% 1611    

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Governor
Michael L. Parson

Mo.gov State of Missouri

Director
Chlora Lindley-Myers

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