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Company Appendix Search

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2021 Auto Complaint Index

An index of 100 is considered average



Company Name Market Share 2021 Number of Complaints 2021 Complaint Index
1ST AUTO & CASUALTY INSURANCE COMPANY 0.17% 0 0
ACUITY A MUTUAL INSURANCE COMPANY 0.17% 3 113
AIG PROPERTY CASUALTY COMPANY 0.06% 0 0
ALLIED PROPERTY & CASUALTY INSURANCE COMPANY 0.58% 7 76
ALLSTATE FIRE AND CASUALTY INSURANCE COMPANY 3.24% 77 149
ALLSTATE INDEMNITY COMPANY 0.07% 4 360
ALLSTATE INSURANCE COMPANY 0.20% 8 256
ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY 0.21% 6 179
ALPHA PROPERTY & CASUALTY INSURANCE CO 0.06% 9 983
AMCO INSURANCE COMPANY 0.97% 14 90
AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA 0.01% 1 567
AMERICAN FAMILY CONNECT PROPERTY AND CASUALTY INSURANCE COMPANY 0.08% 2 150
AMERICAN FAMILY HOME INSURANCE COMPANY 0.01% 0 0
AMERICAN FAMILY INSURANCE COMPANY 4.05% 42 65
AMERICAN FAMILY MUTUAL INSURANCE COMPANY S.I. 6.09% 57 59
AMERICAN MODERN HOME INSURANCE CO 0.00% 0 0
AMERICAN MODERN PROPERTY AND CASUALTY INSURANCE COMPANY 0.02% 0 0
AMERICAN MODERN SELECT INSURANCE COMPANY 0.00% 0 0
AMERICAN NATIONAL GENERAL INSURANCE COMPANY 0.00% 0 0
AMERICAN NATIONAL PROPERTY & CASUALTY COMPANY 0.38% 3 49
AMERICAN RELIABLE INSURANCE COMPANY 0.00% 0 0
AMERICAN STANDARD INSURANCE COMPANY OF WISCONSIN 0.19% 3 100
AMICA MUTUAL INSURANCE COMPANY 0.11% 1 56
AMSHIELD INSURANCE COMPANY 0.00% 0 0
ASSURANCEAMERICA INSURANCE COMPANY 0.14% 15 697
AUTO OWNERS INSURANCE COMPANY 0.63% 5 49
AUTOMOBILE CLUB INTER-INSURANCE EXCHANGE 3.49% 84 151
AXA INSURANCE COMPANY 0.00% 0 0
BANKERS STANDARD INSURANCE COMPANY 0.08% 0 0
BRANCH INSURANCE EXCHANGE 0.00% 0 0
BRISTOL WEST INSURANCE COMPANY 0.22% 9 259
CALIFORNIA CASUALTY GENERAL INSURANCE COMPANY OF OREGON 0.06% 0 0
CAMERON MUTUAL INSURANCE COMPANY 0.53% 7 82
CHUBB NATIONAL INSURANCE COMPANY 0.05% 1 135
CINCINNATI CASUALTY COMPANY THE 0.02% 0 0
CINCINNATI INSURANCE COMPANY THE 0.28% 2 45
CITIZENS INSURANCE COMPANY OF AMERICA 0.00% 0 0
CLEARCOVER INSURANCE COMPANY 0.03% 0 0
COLUMBIA MUTUAL INSURANCE COMPANY 0.24% 0 0
CONSUMERS INSURANCE USA INC 0.00% 0 0
CORNERSTONE NATIONAL INSURANCE COMPANY 0.04% 1 163
COUNTRY CASUALTY INSURANCE COMPANY 0.02% 0 0
COUNTRY MUTUAL INSURANCE COMPANY 0.12% 3 162
COUNTRY PREFERRED INSURANCE COMPANY 0.47% 9 121
CRESTBROOK INSURANCE COMPANY 0.15% 1 41
DAIRYLAND INSURANCE COMPANY 0.01% 0 0
DIRECT GENERAL INSURANCE COMPANY 0.01% 1 1055
ECONOMY FIRE & CASUALTY COMPANY 0.03% 0 0
ECONOMY PREFERRED INSURANCE COMPANY 0.01% 1 851
ECONOMY PREMIER ASSURANCE COMPANY 0.01% 0 0
ELECTRIC INSURANCE COMPANY 0.14% 0 0
EMPLOYERS MUTUAL CASUALTY COMPANY 0.00% 0 0
ENCOMPASS INDEMNITY COMPANY 0.18% 1 35
ENCOMPASS INSURANCE COMPANY OF AMERICA 0.00% 0 0
EQUITY INSURANCE COMPANY 0.00% 1 -5270
ESSENTIA INSURANCE COMPANY 0.13% 2 95
ESURANCE INSURANCE COMPANY 0.02% 1 354
ESURANCE PROPERTY & CASUALTY INSURANCE COMPANY 0.62% 15 152
EVERETT CASH MUTUAL INSURANCE CO. 0.01% 0 0
FARM BUREAU TOWN & COUNTRY INS CO OF MO 2.55% 39 96
FARMERS CASUALTY INSURANCE COMPANY 0.00% 1 3404
FARMERS DIRECT PROPERTY AND CASUALTY INSURANCE COMPANY 0.00% 0 0
FARMERS GROUP PROPERTY AND CASUALTY INSURANCE COMPANY 0.20% 5 154
FARMERS INSURANCE COMPANY INC 4.16% 58 87
FARMERS MUTUAL HAIL INSURANCE COMPANY OF IOWA 0.00% 0 0
FARMERS PROPERTY AND CASUALTY INSURANCE COMPANY 0.12% 1 54
FEDERAL INSURANCE COMPANY 0.01% 0 0
FIRST ACCEPTANCE INSURANCE COMPANY INC 0.00% 0 0
FIRST CHICAGO INSURANCE COMPANY 0.08% 8 621
FIRST COLONIAL INSURANCE COMPANY 0.00% 0 0
FIRST LIBERTY INSURANCE CORP THE 0.00% 0 0
FOREMOST INSURANCE COMPANY GRAND RAPIDS MICHIGAN 0.14% 1 44
FOREMOST PROPERTY AND CASUALTY INSURANCE COMPANY 0.00% 0 0
GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY 0.56% 11 123
GEICO CASUALTY COMPANY 6.70% 115 108
GEICO GENERAL INSURANCE COMPANY 0.40% 5 77
GEICO INDEMNITY COMPANY 0.23% 6 164
GENERAL SECURITY NATIONAL INSURANCE COMPANY 0.00% 0 0
GENERAL SECURITY NATIONAL INSURANCE COMPANY 0.00% 0 0
GENERAL SECURITY NATIONAL INSURANCE COMPANY 0.00% 0 0
GOVERNMENT EMPLOYEES INSURANCE CO 0.17% 3 108
GREAT NORTHERN INSURANCE COMPANY 0.03% 0 0
GRINNELL MUTUAL REINSURANCE COMPANY 0.12% 4 208
GRINNELL SELECT INSURANCE COMPANY 0.66% 6 57
HANOVER INSURANCE COMPANY THE 0.00% 0 0
HARTFORD ACCIDENT & INDEMNITY CO 0.00% 0 0
HARTFORD CASUALTY INSURANCE CO 0.00% 0 0
HARTFORD FIRE INSURANCE COMPANY 0.00% 0 0
HARTFORD INSURANCE COMPANY OF THE MIDWEST 0.00% 0 0
HARTFORD UNDERWRITERS INSURANCE COMPANY 0.08% 2 164
HAULERS INSURANCE COMPANY INC 0.09% 5 362
HORACE MANN INSURANCE COMPANY 0.03% 0 0
HORACE MANN PROPERTY & CASUALTY INSURANCE COMPANY 0.01% 0 0
INFINITY INSURANCE COMPANY 0.00% 0 0
INTEGON NATIONAL INSURANCE COMPANY 0.00% 0 0
IRONSHORE INDEMNITY INC 0.01% 0 0
KEMPER INDEPENDENCE INSURANCE COMPANY 0.00% 0 0
LIBERTY INSURANCE CORPORATION 0.00% 0 0
LIBERTY MUTUAL FIRE INSURANCE COMPANY 0.08% 2 166
LIBERTY MUTUAL INSURANCE COMPANY 0.06% 0 0
LIBERTY MUTUAL PERSONAL INSURANCE COMPANY 0.55% 14 158
LM GENERAL INSURANCE COMPANY 0.97% 27 174
LM INSURANCE CORPORATION 0.03% 1 220
LYNDON SOUTHERN INSURANCE COMPANY 0.03% 0 0
MADISON MUTUAL INSURANCE COMPANY 0.06% 0 0
MARKEL AMERICAN INSURANCE COMPANY 0.00% 0 0
MERIDIAN SECURITY INSURANCE COMPANY 0.04% 0 0
METROPOLITAN GENERAL INSURANCE COMPANY 0.00% 0 0
MGA INSURANCE COMPANY INC 0.01% 0 0
MIC GENERAL INSURANCE CORPORATION 0.00% 0 0
MID CENTURY INSURANCE COMPANY 0.00% 0 0
MIDVALE INDEMNITY COMPANY 0.00% 0 0
MIDWEST FAMILY MUTUAL INSURANCE COMPANY 0.01% 1 842
NATIONAL GENERAL ASSURANCE COMPANY 0.00% 1 3341
NATIONAL GENERAL INSURANCE COMPANY 0.07% 4 363
NATIONAL GENERAL INSURANCE ONLINE INC 0.01% 5 2973
NATIONAL SPECIALTY INSURANCE COMPANY 0.00% 0 0
NATIONWIDE GENERAL INSURANCE COMPANY 0.32% 1 19
NATIONWIDE INSURANCE COMPANY OF AMERICA 0.28% 1 22
NATIONWIDE MUTUAL INSURANCE COMPANY 0.01% 0 0
NEW HORIZONS INSURANCE COMPANY OF MISSOURI 0.03% 0 0
NEW SOUTH INSURANCE COMPANY 0.00% 0 0
OMNI INDEMNITY COMPANY 0.00% 1 7698
OWNERS INSURANCE COMPANY 0.39% 11 177
PACIFIC INDEMNITY COMPANY 0.01% 0 0
PERMANENT GENERAL ASSURANCE CORPORATION 0.25% 7 175
PHARMACISTS MUTUAL INSURANCE COMPANY 0.01% 0 0
PHILADELPHIA INDEMNITY INSURANCE COMPANY 0.03% 0 0
PRIVILEGE UNDERWRITERS RECIPROCAL EXCHANGE 0.07% 3 255
PROGRESSIVE ADVANCED INSURANCE COMPANY 5.60% 90 101
PROGRESSIVE ADVANCED INSURANCE COMPANY 5.60% 90 101
PROGRESSIVE CASUALTY INSURANCE COMPANY 6.18% 106 108
PROGRESSIVE DIRECT INSURANCE COMPANY 0.16% 12 460
PROGRESSIVE MAX INSURANCE COMPANY 0.17% 5 189
PROGRESSIVE NORTHWESTERN INSURANCE COMPANY 0.23% 6 161
PROGRESSIVE PREFERRED INSURANCE COMPANY 0.17% 5 182
PROPERTY & CASUALTY INSURANCE COMPANY OF HARTFORD 0.08% 4 315
RESPONSE INSURANCE COMPANY 0.00% 0 0
RIVERPORT INSURANCE COMPANY 0.01% 0 0
ROOT INSURANCE COMPANY 0.53% 17 200
SAFE AUTO INSURANCE COMPANY 0.12% 7 371
SAFECO INSURANCE COMPANY OF AMERICA 0.00% 3 9999
SAFECO INSURANCE COMPANY OF ILLINOIS 4.13% 77 117
SECURA INSURANCE COMPANY 0.00% 0 0
SECURA SUPREME INSURANCE COMPANY 0.07% 0 0
SENTINEL INSURANCE COMPANY LTD 0.02% 1 364
SENTRY SELECT INSURANCE COMPANY 0.01% 1 622
SHELTER GENERAL INSURANCE COMPANY 0.04% 4 659
SHELTER MUTUAL INSURANCE COMPANY 5.07% 57 71
STANDARD FIRE INSURANCE COMPANY 2.02% 21 65
STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY 0.01% 0 0
STATE AUTOMOBILE MUTUAL INSURANCE COMPANY 0.29% 6 128
STATE FARM FIRE AND CASUALTY COMPANY 1.04% 26 157
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 18.59% 226 76
STATE NATIONAL INSURANCE COMPANY INC 0.12% 0 0
STILLWATER INSURANCE COMPANY 0.01% 0 0
TEACHERS INSURANCE COMPANY 0.06% 0 0
TRADERS INSURANCE COMPANY 0.53% 13 155
TRAVELERS HOME AND MARINE INSURANCE COMPANY THE 0.15% 2 82
TRAVELERS PROPERTY CASUALTY INSURANCE COMPANY 0.01% 0 0
TREXIS INSURANCE CORPORATION 0.11% 4 225
TREXIS ONE INSURANCE CORPORATION 0.05% 4 534
TRUMBULL INSURANCE COMPANY 0.07% 0 0
TWIN CITY FIRE INSURANCE COMPANY 0.46% 11 149
UNITED FIRE AND CASUALTY COMPANY 0.02% 0 0
UNITED HOME INSURANCE COMPANY 0.09% 0 0
UNITED SERVICES AUTOMOBILE ASSOCIATION 1.37% 18 82
UNITRIN DIRECT PROPERTY & CASUALTY COMPANY 0.00% 0 0
UNITRIN PREFERRED INSURANCE COMPANY 0.00% 0 0
UNITRIN SAFEGUARD INSURANCE COMPANY 0.02% 3 774
USAA CASUALTY INSURANCE COMPANY 1.17% 17 91
USAA GENERAL INDEMNITY COMPANY 1.14% 8 44
VAULT RECIPROCAL EXCHANGE 0.00% 0 0
VIGILANT INSURANCE COMPANY 0.01% 0 0
VIKING INSURANCE COMPANY OF WISCONSIN 0.32% 5 97
XL SPECIALTY INSURANCE COMPANY 0.00% 0 0
YOUNG AMERICA INSURANCE COMPANY 0.00% 1 9999
Subtotal for Selection: 100.00% 1595    
Total for Entire Auto Market: 100.00% 1595    

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Governor
Michael L. Parson

Mo.gov State of Missouri

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Chlora Lindley-Myers

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