Producer Licensing FAQs | Missouri Department of Insurance

Agent/Producer/Agency Licensing FAQs

Why did my Producer license expiration date change?

RSMo 375.018 and 384.043 include a provision changing the expiration date of insurance producer licenses to the birth date of the licensee.

Based upon the new license expiration dates, license renewal dates have moved to every two years on the producer's birthday, rather than every two years on the anniversary of the license. During this transition of updating expiration dates, no insurance producer license was shortened and insurance producers can view updated expiration dates and reprint their licenses at https://www.statebasedsystems.com/solar/index.html.

What types of licenses are issued?

Insurance Licensing issues producer licenses for the following lines:

Business entity producers must be licensed separately from its producers. A business entity producer can only solicit, negotiate or produce insurance contracts through licensed producers.

Please contact the Licensing Section for information on the following licenses:

Can I still get a license if I have a criminal conviction?

You are not automatically disqualified from obtaining a license if you have a criminal record.

On the application for a license, there are specific instructions about the information to provide about your criminal record on the conviction.

A signed statement describing the circumstances surrounding your arrest, the charges and the conviction.
Provide a certified copy of the Indictment or Information and the Judgment and Sentencing documents that show the disposition of each criminal charge.
Submit complete information with your application.

How do I apply to take an examination?

Contact Pearson VUE for the Licensing Information Bulletin, which contains step-by-step instructions and the examination and license applications.

Pearson VUE
Missouri Insurance
PO Box 8588
Philadelphia, PA 19101-8588
866-274-4740
www.pearsonvue.com

Pearson VUE will notify Insurance of your exam results, but you must apply for your license to Insurance within one year of passing the exam. The exam scores are only valid for one year.

As a veteran, can I be reimbursed for the cost of a licensing exam required by the department?

Yes. Veterans taking a state licensing examination required by the department can be reimbursed for the cost of the exam. Learn more and see which licensing exams are eligible for reimbursement.

I have a license in another state. Do I still have to take an examination?

No. If you hold a resident agent, broker or producer license in another state, you are not required to take an examination for those lines in which you are licensed, with the exception of Title agents. This exemption applies to residents of those states that award licenses to Missouri residents on the same basis.

If you have just moved to Missouri, you will not have to take an exam if you hold a current agent, broker or producer license in another state, or have held a current agent, broker or producer license in another state within the past 90 days, and apply within 90 days of relocating to Missouri.

How do I apply for a producer/business entity producer license or add lines to my current producer license?

License	Producer	Business Entity Producer (Agency)
Form	Uniform Application for Resident Individual Insurance Producer License	Uniform Application for Business Entity License/Registration
Fee	$100	$100

Fee may be paid by check or money order, made payable to Department of Commerce & Insurance.

How does an insurance company notify the department of my appointment or termination as an agent?

Insurance companies do not have to notify the department of appointments. Companies are required to maintain an internally updated register of appointed and terminated producers. No fees will be assessed for appointments or terminations. The appointment must be recorded in the company register within thirty days of an insurer authorizing a producer to transact business on its behalf.

Some terminations must be reported to the department. Terminations must be reported in two instances: 1) when the termination is "for cause" or 2) when the termination is the termination of a title agent or agency. Title insurers are required to report all agency terminations, and the reasons for those terminations, to the director within seven calendar days. When the terminated agent and the insurance company are not in the business of title insurance but the termination is "for cause," the department must be notified within 30 days of the termination.

How do I renew my license?

The department will send a renewal notice to you 60 to 90 days before your producer or business entity producer license expires. Your renewal is due on or before the expiration of your license. Licenses will terminate if completed renewal documents are not received by the expiration date.

A maximum late renewal period from date of license expiration has been established at twelve months. A $25 per month penalty fee will be assessed. After twelve months, a license may not be renewed and the previous licensee must apply for a new license.

The renewal fee is $100 for your producer or business entity producer license. Fee may be paid by check or money order, made payable to Department of Commerce & Insurance.

When will the department terminate my license?

Your producer and business entity producer license will be terminated if your license is not renewed on or before your expiration date.

How can I get my license reinstated after I was terminated?

You must fill out a new producer license application and fulfill all the examination requirements. There is a $100 fee for a producer license.

If your license has terminated due to nonrenewal within the past 12 months, you may late renew your license. See "How do I renew my license?"

If your business entity producer license is terminated, you must request reinstatement by filing a new application and $100 fee. Fee may be paid by check or money order, made payable to Department of Commerce & Insurance.

My license got destroyed or lost. How do I print a new one?

Follow this link to print your license.

My name or address changed. What do I need to do?

To make changes to your name, as well as address changes within your resident state, you may electronically change contact information within 30 days of the change. Any other changes will need to be completed in writing using the Change of Producer Status form. If failure to notify the Department of Commerce and Insurance (DCI) of your producer address change prevents DCI from serving you with a complaint, your license may be immediately revoked.

How do I meet my continuing education requirements?

All resident and non-resident producers are required to meet the continuing education requirements for Missouri. Non-residents are exempt if their state has a mandatory continuing education law.

Your continuing education summary is due biennially at your license renewal.

Type of License	Minimum CE Requirement
Life and/or health	16 hours every two years, which must include 3 hours of ethics
Property/casualty/personal lines	16 hours every two years, which must include 3 hours of ethics
Title	8 hours every two years

Licensed producers selling Long-term Care Partnership policies must complete four hours of Partnership CE every two years as part of the above required sixteen hours.

These requirements may be waived if you:

Have suffered a serious physical injury or illness.
Are on active duty in the Armed Forces for an extended time.
Reside outside the U.S.
Are 70 or older.

How do I pay my fees?

You may pay your fees with either:

Company check.
Business entity producer check.
Money order.
Cashier's check.

Fee may be paid by check or money order, made payable to Department of Commerce & Insurance.

Is there a specific statute or regulation that deals with how long a business entity (agency) must retain customer policy and claims' information?

Typical Question:

We are in the process of going paperless. We have many old files that are for people that are no longer our customers. Our question is how long do we have to keep the old files, and if they are no longer insured through us do we have to keep the signed applications longer than the rest of the files.

Is there a specific statute in regards to how long a business entity (agency) must retain customer policy information?

Typical Answer:

The regulation that governs record retention is 20 CSR 700-1.140. The subsection dealing with policy records is 20 CSR 700-1.140(5), which states that a policy record file must be maintained for each policy issued for the duration of the current policy term plus three calendar years. That subsection also outlines what documents are considered "policy records."

Records must be kept in an orderly manner so that the information is readily available within 5 business days per 20 CSR 700-1.140(5)(B).

For a more detailed explanation of the regulation, please read the full regulation. It can be accessed at
https://www.sos.mo.gov/cmsimages/adrules/csr/current/20csr/20c700-1.pdf.

What are the CMS rules for soliciting Medicare Advantage and prescription drug plans?

CMS lists prohibited and appropriate agent/broker behavior.

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