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Missouri Department of Commerce & Insurance
Insurance Divisions
Street Address:
Harry S Truman State Office Building
301 W. High St., Room 530, Jefferson City, MO 65101
Mailing Address:
PO Box 690
Jefferson City, MO 65102-0690
Correspondence with fees:
PO Box 4001
Jefferson City, MO 65102-4001
Main Office Phone Number: (573) 751-4126
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Consumer Complaint Index
Download entire 2021 Consumer Complaint Report
The DCI complaint index measures how many complaints the department received for a consecutive three-year period relative to the amount of product-specific premium a Missouri licensed company experienced that same period. For instance, if a company issues both homeowners and automobile insurance policies, the data would be segmented into a homeowner complaint index and an automobile complaint index.
The higher the index number, the worse the complaint record:
- 100 percent means that the department received the normally expected number of complaints about that company.
- 99 percent or less indicates the company was the subject of less than the normally expected number of complaints.
- More than 100 percent shows the department received more than the normally expected number of complaints about that company.
The DCI encourages consumers to use the complaint index as a "tiebreaker" in choosing an insurance policy - after carefully considering individual insurance needs, benefits, premium costs, service and other factors in your purchasing decision.
The complaint index compares the ratio of complaints to premium sales for each company to the industry average, for each line of business. The formula is:
2017 Auto Complaint Index
An index of 100 is considered average
| Company Name | Annual Premium Volume 2017 | Market Share 2017 | Number of Complaints 2017 | Complaint Index |
|---|---|---|---|---|
| PROGRESSIVE ADVANCED INSURANCE COMPANY | $ 128,109,246 | 3.42% | 89 | 119 |
| PROGRESSIVE ADVANCED INSURANCE COMPANY | $ 128,109,246 | 3.42% | 89 | 119 |
| PROGRESSIVE CASUALTY INSURANCE COMPANY | $ 136,772,181 | 3.65% | 66 | 83 |
| PROGRESSIVE DIRECT INSURANCE COMPANY | $ 11,794,580 | 0.31% | 16 | 232 |
| PROGRESSIVE MAX INSURANCE COMPANY | $ 11,562,543 | 0.31% | 6 | 89 |
| PROGRESSIVE NORTHWESTERN INSURANCE COMPANY | $ 15,483,736 | 0.41% | 21 | 232 |
| PROGRESSIVE PREFERRED INSURANCE COMPANY | $ 14,700,539 | 0.39% | 9 | 105 |
| Subtotal for Selection: | 11.92% | 296 | ||
| Total for Entire Auto Market: | 100.00% | 2200 |