Insurance News

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April 4, 2014

Department of Insurance consumer team expands hours in response to Missouri storms

Consumers can contact department with questions or concerns about their insurance claims

Jefferson City, Mo. - To help Missourians with insurance claims and questions in the wake of recent severe weather that impacted many parts of the state, the Missouri Department of Insurance is temporarily expanding the hours for its Insurance Consumer Hotline. Beginning April 7, consumers can call the hotline at 800-726-7390 from 7:30 a.m. to 5:30 p.m., Monday through Friday. (Normal hours are 8 a.m. to 5 p.m.)

"We stand ready to assist consumers if they have insurance questions or are experiencing issues filing a claim with their insurance company," said Director John M. Huff. "By expanding our hours of operation, we hope to accommodate more Missourians. I strongly encourage consumers to report claims to their insurance companies as soon as possible and contact our department if they reach an impasse with their insurance company."

Last year the department returned $16.1 million to consumers after they filed a complaint against their insurance company. It is the second-highest recovery on record.

This week, Gov. Jay Nixon declared a state of emergency in Missouri as a severe weather system moved across the state, leading to high winds, flooding and several reported tornadoes that caused widespread property damage. Nixon ordered activation of the State Emergency Operations Center and activated the Missouri State Emergency Operations Plan, which allows state agencies to coordinate directly with local jurisdictions to provide emergency services.

The Department of Insurance offers these tips:

About the Missouri Department of Insurance, Financial Institutions & Professional Registration

The Missouri Department of Insurance, Financial Institutions and Professional Registration (DIFP) is responsible for consumer protection through the regulation of financial industries and professionals. The department's seven divisions work to enforce state regulations both efficiently and effectively while encouraging a competitive environment for industries and professions to ensure consumers have access to quality products.

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