Insurance News


August 22, 2013

Department of Insurance returns more than $10 million to consumers in first half of 2013

More than 30 percent of complaints are related to health insurance

Jefferson City, Mo. - Consumers who filed complaints with the Missouri Department of Insurance received $10.1 million in additional claim payments from their insurance companies in the first half of 2013. That's nearly twice the amount consumers received at this time a year ago.

"Our consumer affairs team works hard for Missouri consumers," said John M. Huff, director of the Department of Insurance. "The fact that our consumer recoveries doubled since this time last year is a reflection of the hard work and dedication our team puts forth for consumers when they reach an impasse with their insurance companies."

 For the first half of this year, health insurance generated the most complaints with 31 percent of formal complaints filed, followed by auto insurance (23 percent) and homeowners (16 percent). The top complaint was claim denial, while delay of claim processing and unsatisfactory offer rounded out the top three.

 Some notable accomplishments from the first half of the year:

Consumers with complaints or questions about their insurance agent or company can call the department's Insurance Consumer Hotline at 800-726-7390 or visit

About the Missouri Department of Insurance, Financial Institutions & Professional Registration

The Missouri Department of Insurance, Financial Institutions and Professional Registration (DIFP) is responsible for consumer protection through the regulation of financial industries and professionals. The department's seven divisions work to enforce state regulations both efficiently and effectively while encouraging a competitive environment for industries and professions to ensure consumers have access to quality products.