"N/A" indicates
1) the company had complaints but zero or negative premium (correction for overreserves) or
2) the insurer had a small premium and an index of more than 9,999.

BLUE CROSS AND BLUE SHIELD OF KANSAS CITY
2016 Complaint Index
Accident and Health Insurance
An index of 100 is considered average

Average PremiumMarket ShareNumber of ComlaintsComplaint Index
Company Total:$498,010,038 7.13%26388
Market Total:$6,988,750,707 100.00%4,179

BLUE CROSS AND BLUE SHIELD OF KANSAS CITY
2016 Complaint Index
Long-Term Care Insurance
An index of 100 is considered average

Average PremiumMarket ShareNumber of ComlaintsComplaint Index
Company Total:$617,552 0.24%00
Market Total:$256,145,470 100.00%200

BLUE CROSS AND BLUE SHIELD OF KANSAS CITY
2016 Complaint Index
Medicare Supplement Insurance
An index of 100 is considered average

Average PremiumMarket ShareNumber of ComlaintsComplaint Index
Company Total:$40,527,839 5.77%223
Market Total:$702,109,615 100.00%150

Additional complaint data is available for this company for the following year(s):
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015