CLAIM Logo with the words CLAIM offers free counseling  to Missourians with questions about Medicare

CLAIM offers free counseling to Missourians with questions about Medicare.

Mission Statement

CLAIM is the Missouri State Health Insurance Assistance Program. Trained counselors provide free, unbiased advocacy, education and assistance to people with Medicare and those who help them to make informed decisions about Medicare and related health insurance needs.

Who We Are

CLAIM stands for “Community Leaders Assisting the Insured of Missouri.” We have been the official State Health Insurance Assistance Program (SHIP) for Missouri since 1993.

We are a nonprofit organization and all of our services are free, unbiased and confidential. We are not an insurance agency. We do not sell anything and our counselors do not ask for money.

CLAIM has more than 250 volunteer counselors throughout Missouri providing local Medicare counseling in their communities. Volunteers receive extensive training to become a certified Medicare counselor, and continue to receive updates and trainings on a regular basis.

KMA provides the services for the CLAIM program through a contract with the Missouri Department of Insurance, Financial Institutions and Professional Registration (DIFP). Funding is provided by the Administration for Community Living with oversight by DIFP.

How CLAIM Helps

Missourians let us know they need help in one of three ways:

  1. Calling 1-800-390-3330
    Our friendly call-center staff will take your name & basic information. Then we relay that information to one of our local community partners. Within days, a volunteer counselor calls back to set up an appointment or to discuss your Medicare issue by phone.
    The phone line is open from 9 a.m. to 4 p.m., Monday through Friday, excluding federal holidays.
  2. Filling out our online form
    Leave your information using this form 24-hours-a-day, 7-days-a-week. This will send an e-mail directly to CLAIM, which will work just like a phone call, only there’s no chance you will have to wait on hold.
  3. Visit a CLAIM event
    CLAIM frequently takes part in events all across Missouri.

Upcoming Events

Madison Co. University of MO Extension Office Open House

October 14, 2015 at 8:00 am - 5:00 pm
CLAIM will have an information booth at this event

Maple Grove Health Fair - Louisiana, MO

October 14, 2015 at 9:00 am - 11:00 am
CLAIM will have a booth at this event

2015 Grandfamilies Conference - Liberty

October 16, 2015 at 8:00 am - 12:00 pm
CLAIM will have a booth at this event.

Women's Multi-County Health Conference - Sikeston, MO

October 18, 2015 at 8:00 am - 3:30 pm
CLAIM will have a booth at this event

Miller County Health Fair - Eldon, MO

October 24, 2015 at 7:30 am - 1:00 pm
CLAIM will have a booth at this event.

3rd Annual Community Resource Fair - Jefferson City, MO

October 28, 2015 at 1:00 pm - 5:00 pm
CLAIM will have a booth at this event.

Wayman AME Church - St. Louis

October 31, 2015 at 10:00 am - 2:00 pm
CLAIM will have a booth at this event.

Conway Senior Center - Conway, MO

November 12, 2015 at 9:00 am - 12:00 pm
Claim will have a booth at this event


200 N. Keene St., Ste. 101
Columbia, MO 65201
Toll-Free: (800) 390-3330
Local: (573) 817-8320