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2019 Auto Complaint Index

An index of 100 is considered average



Company Name Market Share 2019 Number of Complaints 2019 Complaint Index
1ST AUTO & CASUALTY INSURANCE COMPANY 0.13% 4 169
21ST CENTURY CENTENNIAL INSURANCE COMPANY 0.01% 1 956
21ST CENTURY NORTH AMERICA INSURANCE COMPANY 0.00% 1 1998
ACUITY A MUTUAL INSURANCE COMPANY 0.16% 0 0
AIG PROPERTY CASUALTY COMPANY 0.05% 0 0
ALLIED PROPERTY & CASUALTY INSURANCE COMPANY 0.86% 8 51
ALLSTATE FIRE AND CASUALTY INSURANCE COMPANY 2.65% 53 108
ALLSTATE INDEMNITY COMPANY 0.07% 7 570
ALLSTATE INSURANCE COMPANY 0.27% 7 143
ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY 0.25% 12 262
ALPHA PROPERTY & CASUALTY INSURANCE CO 0.05% 8 858
AMCO INSURANCE COMPANY 1.37% 25 99
AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA 0.02% 0 0
AMERICAN FAMILY CONNECT PROPERTY AND CASUALTY INSURANCE COMPANY 0.10% 8 420
AMERICAN FAMILY INSURANCE COMPANY 3.53% 63 97
AMERICAN FAMILY MUTUAL INSURANCE COMPANY S.I. 8.13% 101 67
AMERICAN MODERN HOME INSURANCE CO 0.01% 0 0
AMERICAN MODERN PROPERTY AND CASUALTY INSURANCE COMPANY 0.01% 0 0
AMERICAN MODERN SELECT INSURANCE COMPANY 0.00% 0 0
AMERICAN NATIONAL GENERAL INSURANCE COMPANY 0.00% 0 0
AMERICAN NATIONAL PROPERTY & CASUALTY COMPANY 0.47% 6 69
AMERICAN RELIABLE INSURANCE COMPANY 0.01% 0 0
AMERICAN STANDARD INSURANCE COMPANY OF WISCONSIN 0.35% 12 184
AMICA MUTUAL INSURANCE COMPANY 0.13% 0 0
ASSURANCEAMERICA INSURANCE COMPANY 0.14% 20 747
AUTO CLUB FAMILY INSURANCE COMPANY 0.00% 1 9999
AUTO OWNERS INSURANCE COMPANY 0.19% 4 113
AUTOMOBILE CLUB INTER-INSURANCE EXCHANGE 3.70% 89 130
AXA INSURANCE COMPANY 0.00% 0 0
BANKERS STANDARD INSURANCE COMPANY 0.10% 0 0
BENCHMARK INSURANCE COMPANY 0.00% 3 9999
BRISTOL WEST INSURANCE COMPANY 0.31% 21 368
CALIFORNIA CASUALTY GENERAL INSURANCE COMPANY OF OREGON 0.07% 0 0
CAMERON MUTUAL INSURANCE COMPANY 0.56% 5 49
CAMERON NATIONAL INSURANCE COMPANY 0.04% 1 153
CHUBB NATIONAL INSURANCE COMPANY 0.05% 0 0
CINCINNATI INSURANCE COMPANY THE 0.28% 2 38
CITIZENS INSURANCE COMPANY OF AMERICA 0.00% 0 0
COLUMBIA MUTUAL INSURANCE COMPANY 0.26% 1 21
CONSUMERS INSURANCE USA INC 0.02% 1 279
CORNERSTONE NATIONAL INSURANCE COMPANY 0.10% 7 371
COUNTRY CASUALTY INSURANCE COMPANY 0.02% 1 333
COUNTRY MUTUAL INSURANCE COMPANY 0.12% 4 178
COUNTRY PREFERRED INSURANCE COMPANY 0.46% 8 93
CRESTBROOK INSURANCE COMPANY 0.11% 1 48
DAIRYLAND INSURANCE COMPANY 0.02% 1 266
DIRECT GENERAL INSURANCE COMPANY 0.02% 3 958
ECONOMY PREFERRED INSURANCE COMPANY 0.02% 0 0
ECONOMY PREMIER ASSURANCE COMPANY 0.01% 1 410
ELECTRIC INSURANCE COMPANY 0.18% 3 90
EMPLOYERS MUTUAL CASUALTY COMPANY 0.01% 0 0
ENCOMPASS INDEMNITY COMPANY 0.16% 2 66
ENCOMPASS INSURANCE COMPANY OF AMERICA 0.00% 0 0
EQUITY INSURANCE COMPANY 0.06% 6 511
ESSENTIA INSURANCE COMPANY 0.10% 0 0
ESURANCE INSURANCE COMPANY 0.03% 1 210
ESURANCE PROPERTY & CASUALTY INSURANCE COMPANY 0.74% 25 184
EVERETT CASH MUTUAL INSURANCE CO. 0.00% 0 0
FARM BUREAU TOWN & COUNTRY INS CO OF MO 2.26% 29 69
FARMERS CASUALTY INSURANCE COMPANY 0.00% 0 0
FARMERS DIRECT PROPERTY AND CASUALTY INSURANCE COMPANY 0.01% 0 0
FARMERS GROUP PROPERTY AND CASUALTY INSURANCE COMPANY 0.22% 9 225
FARMERS INSURANCE COMPANY INC 4.59% 62 73
FARMERS MUTUAL HAIL INSURANCE COMPANY OF IOWA 0.00% 0 0
FARMERS PROPERTY AND CASUALTY INSURANCE COMPANY 0.10% 2 104
FEDERAL INSURANCE COMPANY 0.01% 0 0
FINANCIAL INDEMNITY COMPANY 0.00% 0 0
FIRST ACCEPTANCE INSURANCE COMPANY INC 0.00% 2 5547
FIRST CHICAGO INSURANCE COMPANY 0.09% 15 953
FIRST COLONIAL INSURANCE COMPANY 0.00% 0 0
FIRST LIBERTY INSURANCE CORP THE 0.01% 0 0
FOREMOST INSURANCE COMPANY GRAND RAPIDS MICHIGAN 0.14% 2 78
FOREMOST PROPERTY AND CASUALTY INSURANCE COMPANY 0.00% 0 0
GARRISON PROPERTY AND CASUALTY INSURANCE COMPANY 0.50% 8 87
GEICO CASUALTY COMPANY 5.77% 109 102
GEICO GENERAL INSURANCE COMPANY 0.56% 8 78
GEICO INDEMNITY COMPANY 0.27% 11 222
GOVERNMENT EMPLOYEES INSURANCE CO 0.23% 2 46
GREAT NORTHERN INSURANCE COMPANY 0.04% 0 0
GRINNELL MUTUAL REINSURANCE COMPANY 0.13% 5 201
GRINNELL SELECT INSURANCE COMPANY 0.55% 5 50
HANOVER INSURANCE COMPANY THE 0.00% 0 0
HARTFORD ACCIDENT & INDEMNITY CO 0.00% 0 0
HARTFORD CASUALTY INSURANCE CO 0.00% 2 2317
HARTFORD FIRE INSURANCE COMPANY 0.00% 0 0
HARTFORD INSURANCE COMPANY OF THE MIDWEST 0.00% 0 0
HARTFORD UNDERWRITERS INSURANCE COMPANY 0.10% 5 267
HAULERS INSURANCE COMPANY INC 0.09% 7 441
HORACE MANN INSURANCE COMPANY 0.04% 0 0
HORACE MANN PROPERTY & CASUALTY INSURANCE COMPANY 0.02% 0 0
INFINITY INSURANCE COMPANY 0.00% 0 0
INSUREMAX INSURANCE COMPANY 0.00% 0 0
INTEGON NATIONAL INSURANCE COMPANY 0.00% 0 0
IRONSHORE INDEMNITY INC 0.01% 0 0
KEMPER INDEPENDENCE INSURANCE COMPANY 0.00% 1 2387
LIBERTY INSURANCE CORPORATION 0.00% 1 5991
LIBERTY MUTUAL FIRE INSURANCE COMPANY 0.15% 6 214
LM GENERAL INSURANCE COMPANY 1.34% 49 198
LM INSURANCE CORPORATION 0.04% 1 125
LYNDON SOUTHERN INSURANCE COMPANY 0.02% 0 0
MADISON MUTUAL INSURANCE COMPANY 0.08% 2 141
MARKEL AMERICAN INSURANCE COMPANY 0.01% 0 0
MERASTAR INSURANCE COMPANY 0.00% 0 0
MERIDIAN SECURITY INSURANCE COMPANY 0.11% 4 204
METROPOLITAN GENERAL INSURANCE COMPANY 0.00% 0 0
MIC GENERAL INSURANCE CORPORATION 0.00% 0 0
MID CENTURY INSURANCE COMPANY 0.00% 1 9999
MIDVALE INDEMNITY COMPANY 0.00% 0 0
MIDWEST FAMILY MUTUAL INSURANCE COMPANY 0.00% 0 0
NATIONAL GENERAL ASSURANCE COMPANY 0.00% 0 0
NATIONAL GENERAL INSURANCE COMPANY 0.07% 9 670
NATIONAL GENERAL INSURANCE ONLINE INC 0.03% 5 1002
NATIONAL INTERSTATE INSURANCE COMPANY 0.00% 0 0
NATIONAL SPECIALTY INSURANCE COMPANY 0.00% 0 0
NATIONWIDE AFFINITY INSURANCE COMPANY OF AMERICA 0.00% 2 9999
NATIONWIDE GENERAL INSURANCE COMPANY 0.04% 0 0
NATIONWIDE INSURANCE COMPANY OF AMERICA 0.47% 9 104
NATIONWIDE MUTUAL INSURANCE COMPANY 0.00% 0 0
NEW HORIZONS INSURANCE COMPANY OF MISSOURI 0.01% 0 0
NEW SOUTH INSURANCE COMPANY 0.00% 0 0
OMNI INDEMNITY COMPANY 0.01% 2 1022
OWNERS INSURANCE COMPANY 0.70% 12 93
PACIFIC INDEMNITY COMPANY 0.01% 0 0
PERMANENT GENERAL ASSURANCE CORPORATION 0.17% 7 218
PHARMACISTS MUTUAL INSURANCE COMPANY 0.01% 1 596
PHILADELPHIA INDEMNITY INSURANCE COMPANY 0.02% 0 0
PRIVILEGE UNDERWRITERS RECIPROCAL EXCHANGE 0.07% 1 78
PROGRESSIVE ADVANCED INSURANCE COMPANY 4.54% 89 106
PROGRESSIVE ADVANCED INSURANCE COMPANY 4.54% 89 106
PROGRESSIVE CASUALTY INSURANCE COMPANY 4.81% 90 101
PROGRESSIVE DIRECT INSURANCE COMPANY 0.26% 18 376
PROGRESSIVE MAX INSURANCE COMPANY 0.23% 3 70
PROGRESSIVE NORTHWESTERN INSURANCE COMPANY 0.31% 12 207
PROGRESSIVE PREFERRED INSURANCE COMPANY 0.30% 6 109
PROPERTY & CASUALTY INSURANCE COMPANY OF HARTFORD 0.10% 3 165
RESPONSE INSURANCE COMPANY 0.01% 0 0
RIVERPORT INSURANCE COMPANY 0.01% 0 0
ROOT INSURANCE COMPANY 0.21% 6 158
SAFE AUTO INSURANCE COMPANY 0.21% 13 333
SAFECO INSURANCE COMPANY OF AMERICA 0.00% 1 9999
SAFECO INSURANCE COMPANY OF ILLINOIS 4.36% 82 102
SECURA INSURANCE COMPANY 0.00% 0 0
SECURA SUPREME INSURANCE COMPANY 0.06% 0 0
SENTINEL INSURANCE COMPANY LTD 0.02% 1 353
SENTRY SELECT INSURANCE COMPANY 0.01% 1 960
SHELTER GENERAL INSURANCE COMPANY 0.05% 5 521
SHELTER MUTUAL INSURANCE COMPANY 4.97% 66 72
STANDARD FIRE INSURANCE COMPANY 1.89% 20 57
STATE AUTO PROPERTY & CASUALTY INSURANCE COMPANY 0.02% 0 0
STATE AUTOMOBILE MUTUAL INSURANCE COMPANY 0.30% 5 91
STATE FARM FIRE AND CASUALTY COMPANY 1.31% 31 128
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 19.96% 235 64
STATE NATIONAL INSURANCE COMPANY INC 0.18% 0 0
STILLWATER INSURANCE COMPANY 0.00% 0 0
TEACHERS INSURANCE COMPANY 0.07% 1 81
TRADERS INSURANCE COMPANY 0.55% 34 336
TRAVELERS HOME AND MARINE INSURANCE COMPANY THE 0.23% 4 95
TRAVELERS PROPERTY CASUALTY INSURANCE COMPANY 0.01% 0 0
TREXIS INSURANCE CORPORATION 0.16% 10 333
TREXIS ONE INSURANCE CORPORATION 0.10% 8 417
TRITON INSURANCE COMPANY 0.00% 0 0
TRIUMPHE CASUALTY COMPANY 0.00% 0 0
TRUMBULL INSURANCE COMPANY 0.11% 2 96
TWIN CITY FIRE INSURANCE COMPANY 0.52% 13 136
UNITED FIRE AND CASUALTY COMPANY 0.03% 0 0
UNITED HOME INSURANCE COMPANY 0.10% 0 0
UNITED SERVICES AUTOMOBILE ASSOCIATION 1.33% 26 106
UNITRIN DIRECT PROPERTY & CASUALTY COMPANY 0.00% 0 0
UNITRIN PREFERRED INSURANCE COMPANY 0.01% 0 0
UNITRIN SAFEGUARD INSURANCE COMPANY 0.01% 0 0
USAA CASUALTY INSURANCE COMPANY 1.08% 23 115
USAA GENERAL INDEMNITY COMPANY 1.12% 16 77
VICTORIA FIRE & CASUALTY COMPANY 0.01% 2 910
VIGILANT INSURANCE COMPANY 0.01% 0 0
VIKING INSURANCE COMPANY OF WISCONSIN 0.25% 11 236
YOSEMITE INSURANCE COMPANY 0.00% 0 0
YOUNG AMERICA INSURANCE COMPANY 0.00% 2 2639
Subtotal for Selection: 100.00% 1851    
Total for Entire Auto Market: 100.00% 1851    

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Governor
Michael L. Parson

Mo.gov State of Missouri

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Chlora Lindley-Myers

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