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Market Conduct Exams
Market conduct examinations ensure equitable treatment of Missouri policyholders and compliance with Missouri statutes and regulations. Reasons for conducting a market conduct exam include, but are not limited to; information obtained from the carrier, high complaint indices, current trends in the market, problems found in financial examinations or information received from other states.
Three methods are used to conclude examinations:
The insurer signs settlement agreements and pays fines when the examination finds errors that exceed tolerance ranges established by the NAIC (10 percent tolerance level for underwriting errors and 7 percent for claims handling). The department issues monetary penalties based on prior violations or the severity of new findings.
A cure order is issued when the department conducts an examination and finds errors that exceed the tolerance levels, but are not serious enough to merit fines. The order requires the company to fix the violations found in the report.
A filing order is issued when the department has conducted an examination and found no violations that exceed acceptable tolerance ranges established by the NAIC.
2009
- Affirmative Insurance Company (10/26/2009)
- Agents National Title Insurance (10/21/2009
- Canal Insurance Company (01/08/2009)
- Chicago Title Insurance Company (02/24/2009)
- Conseco Medical Insurance Company (8/28/2009)
- Consumers Insurance, USA, Inc. (03/10/2009)
- Country Casualty Insurance Company (06/11/2009)
- First Acceptance Insurance Company (01/20/2009)
- Homesite Indemnity Company (03/12/2009)
- Humana Health Plan, Inc. (9/3/2009)
- Monumental Life Insurance Company (06/11/2009)
- Old Republic National Title Insurance Company (01/21/2009)
- Old Republic National Title Insurance Company Report (01/21/2009)
- Premier Health Insurance Co., Inc. (5/13/2009)
- Shelter General Insurance Company (10/26/2009
- Ticor Title Insurance Company (02/24/2009)
- United Fire and Casualty Insurance Company (06/11/2009)
- United Healthcare Insurance Company (8/26/2009)
- United Healthcare of the Midwest (8/26/2009)
2008
- Accident Fund Insurance Company of America (12/30/2008)
- Esurance Insurance Company (12/16/2008)
- Gateway Insurance Company.pdf (12/16/2008)
- Young America Insurance Company (12/16/2008)