Insurance News


November 12, 2013

Department of Insurance returns $12.8 million to Missouri consumers

Recoveries surpass 2012 annual sum in first nine months of 2013

Jefferson City, Mo. - The Missouri Department of Insurance announced today that consumers who filed complaints against their insurance companies received an additional $12.8 million in claim payments in the first three quarters of 2013. The recoveries already surpass last year's annual amount of $11 million.

 "Consumers need to know they have a free resource in our department that can help them navigate the sometimes complex world of insurance claims," said Missouri Insurance Director John M. Huff. "Often times a call or a letter from our technical experts is all it takes to resolve a dispute between policyholders and their insurance companies."

Some notable accomplishments:

In the third quarter of 2013, the department handled more than 1,083 formal complaints against insurance companies, assisted nearly 2,278 in writing and helped more than 5,444 consumers who called.


Health insurance generated the most complaints in the third quarter with 324 complaints. The top complaints by reason and type of insurance were:

Complaints by reason

Complaints by line of insurance

Denial of claim (291)

Health (324)

Delay of claim processing (230)

Auto (255)

Unsatisfactory offer (141)

Homeowners (205)


Consumers with complaints or questions about their insurance agent or company can call the department's Insurance Consumer Hotline at 800-726-7390 or visit




About the Missouri Department of Insurance, Financial Institutions & Professional Registration

The Missouri Department of Insurance, Financial Institutions and Professional Registration (DIFP) is responsible for consumer protection through the regulation of financial industries and professionals. The department's seven divisions work to enforce state regulations both efficiently and effectively while encouraging a competitive environment for industries and professions to ensure consumers have access to quality products.