Consumer Complaint IndexDownload entire 2013 Consumer Complaint Report
The DIFP complaint index measures how many complaints the department received for a consecutive three-year period relative to the amount of product-specific premium a Missouri licensed company experienced that same period. For instance, if a company issues both homeowners and automobile insurance policies, the data would be segmented into a homeowner complaint index and an automobile complaint index.
The higher the index number, the worse the complaint record:
2009 Complaint Index
An index of 100 is considered average
|Company Name||Average Annual
|Number of Complaints
|1||WESTERN NATIONAL LIFE INSURANCE COMPANY||$44,594,924||0.58%||9||113|
|Subtotal for Selection:||$44,594,924||0.58%||9|
|Total for Entire Market:||$7,706,501,685||100.00%||1373|
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