Download entire 2013 Consumer Complaint Report

The DIFP complaint index measures how many complaints the department received for a consecutive three-year period relative to the amount of product-specific premium a Missouri licensed company experienced that same period. For instance, if a company issues both homeowners and automobile insurance policies, the data would be segmented into a homeowner complaint index and an automobile complaint index.

The higher the index number, the worse the complaint record:

  • 100 percent means that the department received the normally expected number of complaints about that company.
  • 99 percent or less indicates the company was the subject of less than the normally expected number of complaints.
  • More than 100 percent shows the department received more than the normally expected number of complaints about that company.

The DIFP encourages consumers to use the complaint index as a "tiebreaker" in choosing an insurance policy - after carefully considering individual insurance needs, benefits, premium costs, service and other factors in your purchasing decision. You can also search complaints by reason.

Line of Insurance:
Company Name:
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Three-year period ending:

The complaint index compares the ratio of complaints to premium sales for each company to the industry average, for each line of business. The formula is:

Complaint index formula

 

2010 Long-Term Care Insurance Complaint Index
An index of 100 is considered average

Company Name Average Annual
Premium Volume
2008-2010
Market Share
2008-2010
Number of Complaints
2008-2010
Complaint
Index
1 WASHINGTON NATIONAL INSURANCE COMPANY $1,070,673 0.46% 8 786
Subtotal for Selection: $1,070,6730.46%8
Total for Entire Market: $234,630,001 100.00% 223

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