Consumer Complaint Index

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Download entire 2012 Consumer Complaint Report


The DIFP complaint index measures how many complaints the department received for a consecutive three-year period relative to the amount of product-specific premium a Missouri licensed company experienced that same period. For instance, if a company issues both homeowners and automobile insurance policies, the data would be segmented into a homeowner complaint index and an automobile complaint index.

The higher the index number, the worse the complaint record:

The DIFP encourages consumers to use the complaint index as a "tiebreaker" in choosing an insurance policy - after carefully considering individual insurance needs, benefits, premium costs, service and other factors in your purchasing decision. You can also search complaints by reason.

Line of Insurance:
Company Name:
Sort By:
Three-year period ending:

The complaint index compares the ratio of complaints to premium sales for each company to the industry average, for each line of business. The formula is:

Complaint index formula

 

2012 Long-Term Care Insurance Complaint Index
An index of 100 is considered average

Company Name Average Annual
Premium Volume
2010-2012
Market Share
2010-2012
Number of Complaints
2010-2012
Complaint
Index
1 RIVERSOURCE LIFE INSURANCE COMPANY $3,883,617 1.62% 0 0
Subtotal for Selection: $3,883,6171.62%0
Total for Entire Market: $239,335,899 100.00% 207

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