Consumer Complaint Index

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Download entire 2012 Consumer Complaint Report


The DIFP complaint index measures how many complaints the department received for a consecutive three-year period relative to the amount of product-specific premium a Missouri licensed company experienced that same period. For instance, if a company issues both homeowners and automobile insurance policies, the data would be segmented into a homeowner complaint index and an automobile complaint index.

The higher the index number, the worse the complaint record:

The DIFP encourages consumers to use the complaint index as a "tiebreaker" in choosing an insurance policy - after carefully considering individual insurance needs, benefits, premium costs, service and other factors in your purchasing decision. You can also search complaints by reason.

Line of Insurance:
Company Name:
Sort By:
Three-year period ending:

The complaint index compares the ratio of complaints to premium sales for each company to the industry average, for each line of business. The formula is:

Complaint index formula

 

2011 Long-Term Care Insurance Complaint Index
An index of 100 is considered average

Company Name Average Annual
Premium Volume
2009-2011
Market Share
2009-2011
Number of Complaints
2009-2011
Complaint
Index
1 RIVERSOURCE LIFE INSURANCE COMPANY $4,048,393 1.70% 2 60
Subtotal for Selection: $4,048,3931.70%2
Total for Entire Market: $238,341,563 100.00% 195

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