Download entire 2013 Consumer Complaint Report

The DIFP complaint index measures how many complaints the department received for a consecutive three-year period relative to the amount of product-specific premium a Missouri licensed company experienced that same period. For instance, if a company issues both homeowners and automobile insurance policies, the data would be segmented into a homeowner complaint index and an automobile complaint index.

The higher the index number, the worse the complaint record:

  • 100 percent means that the department received the normally expected number of complaints about that company.
  • 99 percent or less indicates the company was the subject of less than the normally expected number of complaints.
  • More than 100 percent shows the department received more than the normally expected number of complaints about that company.

The DIFP encourages consumers to use the complaint index as a "tiebreaker" in choosing an insurance policy - after carefully considering individual insurance needs, benefits, premium costs, service and other factors in your purchasing decision. You can also search complaints by reason.

Line of Insurance:
Company Name:
Sort By:
Three-year period ending:

The complaint index compares the ratio of complaints to premium sales for each company to the industry average, for each line of business. The formula is:

Complaint index formula

 

2011 Complaint Index
An index of 100 is considered average

Company Name Average Annual
Premium Volume
2009-2011
Market Share
2009-2011
Number of Complaints
2009-2011
Complaint
Index
1 MFS MUTUAL INSURANCE COMPANY $5,045 0.00% 0 0
Subtotal for Selection: $5,0450.00%0
Total for Entire Market: $1,713,294,638 100.00% 1741

View a semicolon-delimited text list to copy into a spreadsheet.