Insurance Complaints

Missouri residents and those with Missouri insurance policies may file complaints directly with the Missouri Department of Insurance, Financial Institutions & Professional Registration.

File your complaint on-line or by paper through mail or fax.

If you feel you are the victim of fraud, a Fraud Report may be filed as well.

Physicians and Doctor’s Offices, if you wish to file a complaint related to prompt payment of health insurance claims, please complete a Provider Complaint Form and submit by fax to the number below or mail to address indicated on the form.

If you wish to mail the complaint form, please send it to:

Missouri Department of Insurance, Financial Institutions & Professional Registration
Attn: Consumer Affairs
P.O. Box 690
Jefferson City, MO 65102-0690

Complaint forms may also be faxed to (573) 526-4898.

Be sure to print a copy for your records.

If you have any questions about this process, please contact our consumer hotline at
1-800-726-7390.