What to do if you have a complaint
If you believe your insurance company has not treated you fairly, or your claim has not been handled properly, you may file a complaint with the Missouri Department of Insurance, Financial Institutions & Professional Registration. However, many disputes with an insurance company are the result of a misunderstanding or involve legal questions of fact that may only be resolved by a court of law. Discuss your problem with your agent or company representative first. If you still cannot resolve your problem and believe the company’s action may have violated a Missouri statute or regulation, please contact one of the following sites:
DIFP
Internet complaint form
http://insurance.mo.gov/
Missouri Department of Insurance, Financial Institutions & Professional Registration
P.O. Box 690
Jefferson City, MO 65102-0690
(573)751-2640 or 1-800-726-7390
Remember: DIFP has no authority to act as a court of law to resolve questions of fact. Be sure that, when you contact the department’s office, you are able to support any allegation of a violation of law.
Filing a claim
Investigating a complaint