JOHN HANCOCK LIFE INSURANCE COMPANY (USA)

Company Details for:

JOHN HANCOCK LIFE INSURANCE COMPANY (USA)

Address

PO BOX 111, B-5-4
BOSTON MA, 02117

Phone

4169260100


Market Share

Link to Supplemental Data Page
Accident & Health
YearLine Market
Share
Num of
Insureds
Direct
Prem
Written
Direct
Prem
Earned
Div.
Paid
Direct
Losses
Paid
Direct
Losses
Incurr
Loss
Ratio
2013 Total Accident & Health 0.36% 22,688 $29,012,682 $29,307,132 $76 $14,392,375 $9,700,51833.10%
2013 Total Individual Accident & Health 0.91% 13,044 $21,834,693 $22,128,220 $76 $10,512,693 $10,936,68449.42%
2013 Individual Long Term Care 10.48% 12,958 $21,745,351 $22,033,084 $0 $10,490,216 $10,914,20749.54%
2013 Individual Disability Income 0.08% 86 $89,342 $95,136 $76 $22,477 $22,47723.63%
2013 Total Group Accident & Health 0.13% 9,644 $7,177,989 $7,178,912 $0 $3,879,682 $-1,236,166-17.22%
2013 Group Long Term Care 21.46% 9,644 $7,177,989 $7,178,912 $0 $3,879,682 $-1,236,166-17.22%
2012 Total Accident & Health 0.37% 22,864 $29,377,719 $29,827,305 $91 $12,970,723 $21,277,81871.34%
2012 Total Individual Accident & Health 0.94% 12,880 $22,464,124 $22,910,850 $91 $9,536,265 $15,776,86468.86%
2012 Individual Long Term Care 10.90% 12,777 $22,372,674 $22,818,739 $0 $9,471,565 $15,712,16468.86%
2012 Individual Disability Income 0.09% 103 $91,450 $92,111 $91 $64,700 $64,70070.24%
2012 Total Group Accident & Health 0.12% 9,984 $6,913,595 $6,916,455 $0 $3,434,458 $5,500,95479.53%
2012 Group Long Term Care 19.87% 9,984 $6,913,595 $6,916,455 $0 $3,434,458 $5,500,95479.53%
2011 Total Accident & Health 0.39% 23,091 $30,070,637 $29,255,341 $109 $9,712,150 $17,182,77858.73%
2011 Total Individual Accident & Health 1.04% 13,006 $23,279,923 $22,449,020 $109 $7,033,857 $12,973,26757.79%
2011 Individual Long Term Care 11.17% 12,914 $23,183,407 $22,351,930 $0 $6,965,210 $12,904,62057.73%
2011 Individual Disability Income 0.09% 92 $96,516 $97,090 $109 $68,647 $68,64770.70%
2011 Total Group Accident & Health 0.12% 10,085 $6,790,714 $6,806,321 $0 $2,678,293 $4,209,51161.85%
2011 Group Long Term Care 19.82% 10,085 $6,790,714 $6,806,321 $0 $2,678,293 $4,209,51161.85%
Life
YearLine Market
Share
Num of
Insureds
Direct
Prem &
Annuities
Divs
Paid
Direct
Claims &
Benefits Pd.
Life
Ins
in Force
Benefits
Ratio
2013 Total Life 2.50% 45,373 $295,690,794 $6,401,351 $599,875,708 $7,013,530205.04%
2013 Total Individual Life 1.08% 39,945 $80,582,660 $6,290,462 $307,620,944 $7,012,546389.55%
2013 Individual Universal Life 11.52% 30,480 $78,109,507 $6,290,462 $137,667,974 $7,012,546184.30%
2013 Individual Ordinary Annuities 0.04% 1,656 $321,447 $0 $10,727,888 $03337.37%
2013 Individual Variable Annuities 0.06% 7,745 $2,127,766 $0 $159,225,082 $07483.20%
2013 Individual Deposit-Type Funds 0.02% 64 $23,940 $0 $0 $00.00%
2013 Total Group Life 4.91% 5,428 $215,108,134 $110,889 $292,254,764 $984135.92%
2013 Group Universal Life 0.04% 36 $34,002 $732 $0 $9842.15%
2013 Group Ordinary Annuities 0.09% 4,664 $1,114,605 $110,139 $31,667,974 $02851.06%
2013 Group Variable Annuities 0.00% 0 $0 $18 $0 $0N/A
2013 Group Other Considerations 21.55% 728 $213,959,527 $0 $260,586,790 $0N/A
2012 Total Life 2.88% 32,765 $319,642,835 $7,415,148 $482,731,936 $7,293,617N/A
2012 Total Individual Life 1.30% 32,729 $92,295,804 $7,414,128 $272,205,144 $7,292,548N/A
2012 Individual Whole Life 9.33% 31,853 $74,610,501 $7,414,128 $221,785,978 $7,292,548N/A
2012 Individual Ordinary Annuities 1.16% 875 $17,431,869 $0 $50,363,175 $0N/A
2012 Individual Deposit-Type Funds 0.22% 1 $253,434 $0 $0 $0N/A
2012 Individual Other Consideration 0.00% 0 $0 $0 $55,991 $0N/A
2012 Total Group Life 5.66% 36 $227,347,031 $1,020 $210,526,792 $1,069N/A
2012 Group Whole Life 0.01% 1 $4,067 $984 $0 $1,069N/A
2012 Group Ordinary Annuities 0.04% 2 $560,583 $36 $210,526,792 $0N/A
2012 Group Other Considerations 25.01% 33 $226,782,381 $0 $0 $0N/A
2011 Total Life 3.71% 35,632 $376,412,416 $8,749,377 $383,100,077 $7,360,188N/A
2011 Total Individual Life 1.56% 35,595 $113,852,908 $8,534,479 $155,384,366 $7,359,064N/A
2011 Individual Whole Life 9.55% 33,594 $75,071,964 $8,534,479 $135,333,804 $7,359,064N/A
2011 Individual Ordinary Annuities 3.23% 2,000 $38,586,868 $0 $20,050,562 $0N/A
2011 Individual Deposit-Type Funds 0.13% 1 $194,076 $0 $0 $0N/A
2011 Total Group Life 9.24% 37 $262,559,508 $214,898 $227,715,711 $1,124N/A
2011 Group Whole Life 0.01% 3 $4,068 $1,123 $193,986,710 $1,124N/A
2011 Group Ordinary Annuities 3.27% 29 $14,509,160 $213,775 $33,729,001 $0N/A
2011 Group Other Considerations 27.29% 5 $248,046,280 $0 $0 $0N/A


Enforcements

The department has not taken enforcement action against this company in the past three years.
Link to Enforcements Page


Complaint Index

Link to Complaint Index Page
YearLineMarket
Share
Number of
Complaints
Complaint
Index
2013 Long-term care insurance 12.20% 14 49
2013 Health 0.48% 14 115
2013 Life and annuities 1.09% 11 91
2012 Life and annuities 1.36% 11 75
2012 Long-term care insurance 12.34% 11 41
2012 Health 0.40% 11 101
2011 Life and annuities 2.13% 9 38
2011 Long-term care insurance 12.08% 5 21
2011 Health 0.40% 5 40


Company Changes

Effective Date: 01/01/2002
Comments: The Manufacturers Life Insurance Co. of North America, Bloomfield Hill, MI, merged with Manufacturers Life Insurance Co. (USA).
Effective Date: 12/31/2009
Comments: John Hancock Variable Life Insurance Co. and John Hancock Life Insurance Co. merged with and into John Hancock Life Insurance Co. (USA).


Market Conduct

This company does not have any market conduct exams or investigations.


Financial Exams

This company does not have any financial exams.