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Company Details for:
JOHN HANCOCK LIFE INSURANCE COMPANY (USA)
Address
PO BOX 111, B-5-4BOSTON MA, 02117
Phone
4169260100Market Share
Link to Supplemental Data Page
Accident & Health
| Year | Line | Market Share |
Num of Insureds |
Direct Prem Written |
Direct Prem Earned |
Div. Paid |
Direct Losses Paid |
Direct Losses Incurr |
Loss Ratio |
|---|---|---|---|---|---|---|---|---|---|
| 2012 | Total Accident & Health | 0.37% | 22,864 | $29,377,719 | $29,827,305 | $91 | $12,970,723 | $21,277,818 | 71.34% |
| 2012 | Total Individual Accident & Health | 0.94% | 12,880 | $22,464,124 | $22,910,850 | $91 | $9,536,265 | $15,776,864 | 68.86% |
| 2012 | Individual Long Term Care | 10.90% | 12,777 | $22,372,674 | $22,818,739 | $0 | $9,471,565 | $15,712,164 | 68.86% |
| 2012 | Individual Disability Income | 0.09% | 103 | $91,450 | $92,111 | $91 | $64,700 | $64,700 | 70.24% |
| 2012 | Total Group Accident & Health | 0.12% | 9,984 | $6,913,595 | $6,916,455 | $0 | $3,434,458 | $5,500,954 | 79.53% |
| 2012 | Group Long Term Care | 19.87% | 9,984 | $6,913,595 | $6,916,455 | $0 | $3,434,458 | $5,500,954 | 79.53% |
| 2011 | Total Accident & Health | 0.39% | 23,091 | $30,070,637 | $29,255,341 | $109 | $9,712,150 | $17,182,778 | 58.73% |
| 2011 | Total Individual Accident & Health | 1.04% | 13,006 | $23,279,923 | $22,449,020 | $109 | $7,033,857 | $12,973,267 | 57.79% |
| 2011 | Individual Long Term Care | 11.17% | 12,914 | $23,183,407 | $22,351,930 | $0 | $6,965,210 | $12,904,620 | 57.73% |
| 2011 | Individual Disability Income | 0.09% | 92 | $96,516 | $97,090 | $109 | $68,647 | $68,647 | 70.70% |
| 2011 | Total Group Accident & Health | 0.12% | 10,085 | $6,790,714 | $6,806,321 | $0 | $2,678,293 | $4,209,511 | 61.85% |
| 2011 | Group Long Term Care | 19.82% | 10,085 | $6,790,714 | $6,806,321 | $0 | $2,678,293 | $4,209,511 | 61.85% |
| 2010 | Total Accident & Health | 0.39% | 23,018 | $29,399,013 | $29,415,960 | $94 | $8,981,684 | $15,283,491 | 51.96% |
| 2010 | Total Individual Accident & Health | 0.98% | 12,837 | $22,656,068 | $22,715,509 | $94 | $7,021,724 | $13,323,531 | 58.65% |
| 2010 | Individual Long Term Care | 11.06% | 12,738 | $22,572,555 | $22,632,515 | $0 | $6,063,778 | $12,365,585 | 54.64% |
| 2010 | Individual Disability Income | 0.08% | 99 | $83,513 | $82,994 | $94 | $957,946 | $957,946 | 1154.24% |
| 2010 | Total Group Accident & Health | 0.13% | 10,181 | $6,742,945 | $6,700,451 | $0 | $1,959,960 | $1,959,960 | 29.25% |
| 2010 | Group Long Term Care | 20.88% | 10,181 | $6,742,945 | $6,700,451 | $0 | $1,959,960 | $1,959,960 | 29.25% |
Life
| Year | Line | Market Share |
Num of Insureds |
Direct Prem & Annuities |
Divs Paid |
Direct Claims & Benefits Pd. |
Life Ins in Force |
Benefits Ratio |
|---|---|---|---|---|---|---|---|---|
| 2012 | Total Life | 2.88% | 32,765 | $319,642,835 | $7,415,148 | $482,731,936 | $7,293,617 | 153.34% |
| 2012 | Total Individual Life | 1.30% | 32,729 | $92,295,804 | $7,414,128 | $272,205,144 | $7,292,548 | 302.96% |
| 2012 | Individual Whole Life | 9.33% | 31,853 | $74,610,501 | $7,414,128 | $221,785,978 | $7,292,548 | 307.20% |
| 2012 | Individual Ordinary Annuities | 1.16% | 875 | $17,431,869 | $0 | $50,363,175 | $0 | 288.91% |
| 2012 | Individual Deposit-Type Funds | 0.22% | 1 | $253,434 | $0 | $0 | $0 | 0.00% |
| 0.00% | 0 | $0 | $0 | $0 | $0 | N/A | ||
| 2012 | Total Group Life | 5.66% | 36 | $227,347,031 | $1,020 | $210,526,792 | $1,069 | N/A |
| 2012 | Group Whole Life | 0.01% | 1 | $4,067 | $984 | $0 | $1,069 | N/A |
| 2012 | Group Ordinary Annuities | 0.04% | 2 | $560,583 | $36 | $210,526,792 | $0 | N/A |
| 0.00% | 0 | $0 | $0 | $0 | $0 | N/A | ||
| 2011 | Total Life | 3.71% | 35,632 | $376,412,416 | $8,749,377 | $383,100,077 | $7,360,188 | N/A |
| 2011 | Total Individual Life | 1.56% | 35,595 | $113,852,908 | $8,534,479 | $155,384,366 | $7,359,064 | N/A |
| 2011 | Individual Whole Life | 9.55% | 33,594 | $75,071,964 | $8,534,479 | $135,333,804 | $7,359,064 | N/A |
| 2011 | Individual Ordinary Annuities | 3.23% | 2,000 | $38,586,868 | $0 | $20,050,562 | $0 | N/A |
| 2011 | Individual Deposit-Type Funds | 0.13% | 1 | $194,076 | $0 | $0 | $0 | N/A |
| 2011 | Total Group Life | 9.24% | 37 | $262,559,508 | $214,898 | $227,715,711 | $1,124 | N/A |
| 2011 | Group Whole Life | 0.01% | 3 | $4,068 | $1,123 | $193,986,710 | $1,124 | N/A |
| 2011 | Group Ordinary Annuities | 3.27% | 29 | $14,509,160 | $213,775 | $33,729,001 | $0 | N/A |
| 0.00% | 0 | $0 | $0 | $0 | $0 | N/A | ||
| 2010 | Total Life | 3.42% | 39,177 | $315,298,243 | $9,621,853 | $225,231,673 | $7,594,895 | N/A |
| 2010 | Total Individual Life | 1.87% | 39,174 | $122,463,638 | $9,464,702 | $109,561,563 | $7,594,647 | N/A |
| 2010 | Individual Whole Life | 8.00% | 36,044 | $60,667,260 | $9,464,702 | $93,742,162 | $7,594,647 | N/A |
| 2010 | Individual Ordinary Annuities | 4.72% | 3,130 | $61,796,378 | $0 | $15,819,401 | $0 | N/A |
| 2010 | Total Group Life | 7.24% | 3 | $192,834,605 | $157,151 | $115,670,110 | $248 | N/A |
| 2010 | Group Whole Life | 0.00% | 1 | $3,446 | $0 | $86,537,035 | $248 | N/A |
| 2010 | Group Ordinary Annuities | 1.12% | 1 | $4,235,108 | $0 | $29,133,075 | $0 | N/A |
| 0.00% | 0 | $0 | $0 | $0 | $0 | N/A |
Enforcements
The department action has not taken enforcement action against this company in the past three years.
Link to Enforcements Page
Link to Enforcements Page
Complaint Index
Link to Complaint Index Page
| Year | Line | Market Share |
Number of Complaints | Complaint Index |
|---|---|---|---|---|
| 2012 | Long-term care insurance | 12.34% | 11 | 41 |
| 2012 | Health | 0.40% | 11 | 101 |
| 2012 | Life and annuities | 1.36% | 11 | 75 |
| 2011 | Life and annuities | 2.13% | 9 | 38 |
| 2011 | Long-term care insurance | 12.08% | 5 | 21 |
| 2011 | Health | 0.40% | 5 | 40 |
| 2010 | Long-term care insurance | 11.47% | 8 | 31 |
| 2010 | Health | 0.36% | 8 | 63 |
| 2010 | Life and annuities | 2.06% | 15 | 58 |
Company Changes
- Effective Date: 01/01/2002
- Comments: The Manufacturers Life Insurance Co. of North America, Bloomfield Hill, MI, merged with Manufacturers Life Insurance Co. (USA).
- Effective Date: 12/31/2009
- Comments: John Hancock Variable Life Insurance Co. and John Hancock Life Insurance Co. merged with and into John Hancock Life Insurance Co. (USA).
Market Conduct
This company does not have any market conduct exams or investigations.
Financial Exams
This company does not have any financial exams.