Company Details for:

JOHN HANCOCK LIFE INSURANCE COMPANY (USA)

Address

PO BOX 111, B-5-4
BOSTON MA, 02117

Phone

4169260100

Market Share

Link to Supplemental Data Page
Accident & Health
YearLine Market
Share
Num of
Insureds
Direct
Prem
Written
Direct
Prem
Earned
Div.
Paid
Direct
Losses
Paid
Direct
Losses
Incurr
Loss
Ratio
2015 Total Accident & Health 0.33% 21,227 $30,002,513 $30,459,882 $41 $15,935,275 $26,795,62887.97%
2015 Total Individual Accident & Health 0.75% 12,273 $22,536,743 $22,994,112 $41 $12,231,126 $22,007,55995.71%
2015 Individual Long Term Care 9.94% 12,207 $22,471,786 $22,925,556 $0 $12,206,667 $21,983,10095.89%
2015 Individual Disability Income 0.06% 66 $64,957 $68,556 $41 $24,459 $24,45935.68%
2015 Total Group Accident & Health 0.12% 8,954 $7,465,770 $7,465,770 $0 $3,704,149 $4,788,06964.13%
2015 Group Long Term Care 20.58% 8,954 $7,465,770 $7,465,770 $0 $3,704,149 $4,788,06964.13%
2014 Total Accident & Health 0.35% 21,651 $29,779,866 $29,881,974 $61 $14,872,199 $15,240,09651.00%
2014 Total Individual Accident & Health 0.84% 12,466 $22,308,107 $22,410,215 $61 $10,894,751 $11,363,64450.71%
2014 Individual Long Term Care 10.27% 12,390 $22,230,772 $22,332,249 $0 $10,846,595 $11,315,48850.67%
2014 Individual Disability Income 0.07% 76 $77,335 $77,966 $61 $48,156 $48,15661.77%
2014 Total Group Accident & Health 0.13% 9,185 $7,471,759 $7,471,759 $0 $3,977,448 $3,876,45251.88%
2014 Group Long Term Care 20.68% 9,185 $7,471,759 $7,471,759 $0 $3,977,448 $3,876,45251.88%
2013 Total Accident & Health 0.36% 22,688 $29,012,682 $29,307,132 $76 $14,392,375 $9,700,51833.10%
2013 Total Individual Accident & Health 0.91% 13,044 $21,834,693 $22,128,220 $76 $10,512,693 $10,936,68449.42%
2013 Individual Long Term Care 10.48% 12,958 $21,745,351 $22,033,084 $0 $10,490,216 $10,914,20749.54%
2013 Individual Disability Income 0.08% 86 $89,342 $95,136 $76 $22,477 $22,47723.63%
2013 Total Group Accident & Health 0.13% 9,644 $7,177,989 $7,178,912 $0 $3,879,682 $-1,236,166-17.22%
2013 Group Long Term Care 21.46% 9,644 $7,177,989 $7,178,912 $0 $3,879,682 $-1,236,166-17.22%
Life
YearLine Market
Share
Num of
Insureds
Direct
Prem &
Annuities
Divs
Paid
Direct
Claims &
Benefits Pd.
Life
Ins
in Force
Benefits
Ratio
2015 Total Life 2.48% 39,125 $287,978,408 $6,500,180 $567,921,871 $7,109,333199.47%
2015 Total Individual Life 0.80% 34,642 $57,982,013 $6,438,048 $240,030,872 $7,108,404425.08%
2015 Individual Universal Life 7.92% 27,733 $55,903,513 $6,438,048 $36,155,948 $7,108,40476.19%
2015 Individual Ordinary Annuities 0.02% 565 $242,000 $0 $15,379,270 $06355.07%
2015 Individual Variable Annuities 0.06% 6,344 $1,836,500 $0 $188,495,654 $010263.85%
2015 Total Group Life 5.31% 4,483 $229,996,395 $62,132 $327,890,999 $929142.59%
2015 Group Universal Life -0.02% 30 $-28,667 $1,635 $1,879,705 $929-6562.74%
2015 Group Ordinary Annuities 0.05% 3,695 $626,201 $60,497 $16,036,326 $02570.55%
2015 Group Other Considerations 24.82% 758 $229,398,861 $0 $309,974,968 $0135.12%
2014 Total Life 2.34% 42,265 $292,936,805 $6,710,655 $662,886,035 $6,978,998228.58%
2014 Total Individual Life 0.77% 37,610 $60,992,210 $6,604,055 $371,450,762 $6,978,034619.84%
2014 Individual Universal Life 8.80% 29,038 $57,878,607 $6,604,055 $133,328,876 $6,978,034241.77%
2014 Individual Ordinary Annuities 0.00% 1,599 $2,000 $0 $11,148,277 $0557413.85%
2014 Individual Variable Annuities 0.09% 6,973 $3,111,603 $0 $226,973,609 $07294.43%
2014 Total Group Life 5.03% 4,655 $231,944,595 $106,600 $291,435,273 $964125.69%
2014 Group Universal Life 0.01% 33 $3,483 $1,570 $4,090,050 $964117474.02%
2014 Group Ordinary Annuities 0.06% 3,876 $711,666 $105,030 $24,434,117 $03448.13%
2014 Group Other Considerations 23.72% 746 $231,229,446 $0 $262,911,106 $0113.70%
2013 Total Life 2.50% 45,373 $295,690,794 $6,401,351 $599,875,708 $7,013,530205.04%
2013 Total Individual Life 1.08% 39,945 $80,582,660 $6,290,462 $307,620,944 $7,012,546389.55%
2013 Individual Universal Life 11.52% 30,480 $78,109,507 $6,290,462 $137,667,974 $7,012,546184.30%
2013 Individual Ordinary Annuities 0.04% 1,656 $321,447 $0 $10,727,888 $03337.37%
2013 Individual Variable Annuities 0.06% 7,745 $2,127,766 $0 $159,225,082 $07483.20%
2013 Individual Deposit-Type Funds 0.02% 64 $23,940 $0 $0 $00.00%
2013 Total Group Life 4.91% 5,428 $215,108,134 $110,889 $292,254,764 $984135.92%
2013 Group Universal Life 0.04% 36 $34,002 $732 $0 $9842.15%
2013 Group Ordinary Annuities 0.09% 4,664 $1,114,605 $110,139 $31,667,974 $02851.06%
2013 Group Variable Annuities 0.00% 0 $0 $18 $0 $0N/A
2013 Group Other Considerations 21.55% 728 $213,959,527 $0 $260,586,790 $0N/A

Enforcements

The department has not taken enforcement action against this company in the past three years.
Link to Enforcements Page

Complaint Index

Link to Complaint Index Page
YearLineMarket
Share
Number of
Complaints
Complaint
Index
2015 Long-term care insurance 11.69% 10 39
2015 Health 0.43% 10 60
2015 Life and annuities 0.67% 14 177
2014 Health 0.45% 10 80
2014 Life and annuities 0.80% 11 125
2014 Long-term care insurance 11.99% 10 39
2013 Life and annuities 1.09% 11 91
2013 Long-term care insurance 12.20% 14 49
2013 Health 0.48% 14 115

Company Changes

Effective Date: 01/01/2002
Comments: The Manufacturers Life Insurance Co. of North America, Bloomfield Hill, MI, merged with Manufacturers Life Insurance Co. (USA).

Effective Date: 12/31/2009
Comments: John Hancock Variable Life Insurance Co. and John Hancock Life Insurance Co. merged with and into John Hancock Life Insurance Co. (USA).

Market Conduct

This company does not have any market conduct exams or investigations.

Financial Exams

This company does not have any financial exams.